Pets at Play

If you are looking for quality grooming services, Pets at Play is NOT the place you want to go to. Most of the reviews for Pets at Play is about their daycare/boarding services, but their grooming services are by far the worst place I've ever been to. The staff isn't well-informed on what services they offer because when booking the appointment, I was told "the works" grooming package included certain services from one employee, but then was told something completely different from the manager. The groomer (Angela) left my dog's face uneven and choppy. She also left 5 matted areas on my dog's chest area because she said "she didn't know I wanted those cut off." My dog's ears were full of hair and she said she only cuts the hair out of the ears of gray schnauzers, not any other colors (which makes absolutely no sense). I complained and met with the groomer to express my concern of the services she provided, and she was extremely defensive and had an excuse for everything SHE did wrong - blaming everything and everyone under the sun. She said "I've been grooming for over 17 years..." "This is what a schnauzer cut looks like..." Although she did an AWFUL grooming job, I would have appreciated if she at least owned up to her mistakes and apologized for leaving my dog looking so ridiculous. So if you're looking to come to Pets at Play for grooming, don't waste your money.

My dog went there since he was old enough to go there for over 8 months. Only a couple of times they brought up that he was barking too much or guarding a door or something like that. He never growled or bit another dog or anything like that. They seem to want dogs that lay still instead of dogs that play. The staff was friendly for the most part except for one employee who seemed rude. The place is overcrowded with limited outdoor space.