Saved to Favorites

thumbnail

Flamingo Resort & Spa

Add to Favorites
OPEN NOW
Today: Open 24 Hours
Years in Business icon
48 Years
in Business
Amenities:
Offers outdoor seatingWheelchair accessibleHas WifiServes alcohol
(707) 545-8530Visit WebsiteMap & Directions2777 4th StSanta Rosa, CA 95405Write a Review

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
sja1112

05/30/2013

Overall

We made a reservation for a trip to Santa Rosa for a family wedding. As it turned out our family was able to get us a better deal (from a friend) for another hotel in town. We canceled the reservation before the required 48 hrs. I printed a confirm with the cancelation number. The day after the planned arrival date I received a phone call to inform us they would be charging us for one night. Five days and four phone calls later I'm still trying to get it straightened out. Supposedly only one staff member is able to handle this and he isn't there everyday. When I questioned this, the staff member hung up on me. When I called back to confront him about his rudeness he said "I said good-bye first." That is a lie and even if it were true, everyone knows common polite customer service dictates you always make sure the customer is finished before hanging up, by saying something like "is there anything else I can help you with?" You don't hang up in the middle of a conversation. Also, even if I was angry and speaking to him inappropriately, which I wasn't, all customer service reps should know the skills for defusing customer frustrations so they can earn their business in the future, or prevent poor reviews like this. Also if I'd known they don't have AC, like mentioned in a previous review, I wouldn't have made a reservation in the first place. We like to use AC in hotels just to make the room less stuffy, even in winter. Don't stay here. go to the Fountaingrove Inn... very nice and in a nice part of town.

Details

Phone: (707) 545-8530

Address: 2777 4th St, Santa Rosa, CA 95405

Website: http://www.flamingoresort.com

More Info

General Info
The Flamingo Resort Hotel & Conference Center is located one hour north of San Francisco s Golden Gate Bridge. Among the hotel s special features are its extensive amount of conference space for corporate and social events, a secluded garden area with a 25-meter heated swimming pool and outdoor spa, Montecito Heights Health & Racquet Club and The Spa. In addition, the Flamingo Resort Hotel offers a variety of guest rooms, including executive suites, poolside rooms, executive and deluxe rooms, which feature practical amenities, such as in-room coffee makers, refrigerators and hair dryers. The Flamingo also provides fine dining at the Terrace Grill rated 3-stars by The Press Democrat with an American wine country theme that serves breakfast, lunch and dinner.
Email
Extra Phones

Phone: (707) 523-3003

Fax: (707) 528-1404

TollFree: (800) 848-8300

Brands
None
Payment method
master card, visa, cash, discover, all major credit cards, amex
Price Range
$$$
Location
Flamingo Resort Hotel
Neighborhood
Memorial Hospital Neighborhood
AKA

Flamingo Resort Hotel-CNFRNC

Flamingo Resort & Hotel

Flamingo Conference Resort & Spa

The Flamingo Lounge

Flamingo Conference Resort and Spa

Flamingo Hotel

Flamingo Conferance Resort and Spa

Other Emails

Categories
Other Information

Parking: Lot, Private

Wi-Fi: Paid

Wheelchair Accessible: Yes

Price Range : Above Average

Pets Allowed: Yes

People Also Viewed