Heartwood Animal Hospital

BEWARE!!!! Any place that charges "Extra" for love should be questioned. They were Very VERY rude to me because I asked for a detailed bill because they over charged me in a BIG way. I was double charged more than once and I would not have known had I not asked for a detailed bill. They charged $1107 for a week boarding and 3 exams for heartworms for 3 dogs. I had asked to start the dogs IMMEDIATELY on heartworm pills, and that was never done, yet they took it upon themselves to give my dog ear cleanings and flea pills (even though my dogs have always been on flea preventative and did not have fleas and they admitted that) It was highway robbery and the "hidden costs" were never disclosed. At that point though, they have you, if you want your pets back, you have to pay and it felt a lot like dognapping!



***Add to that, when my dogs were returned, one smelled like a homeless person (Like she had been stewing in filth) I wrote to them and they ignored me, so I wrote to the Raleigh BBB and they fought that but the fact STILL exists that my dog smelled to high heaven. I asked for a skin test on my dog, the test results took 5 calls and e-mails and over a month to get the results and even then, I got "technical" results with no explanations. I would HIGHLY recommend looking elsewhere for both boarding *There is an EXCELLENT kennel down the street (log cabin kennel, thank GOD I found them!) ** and definitely for vet care. They are supposed to care for animals, but when they don't care enough to let you know if your dog has cancer or not... well.. you decide if your pet is worth that or not.