Saved to Favorites

(775) 354-2224Visit WebsiteMap & Directions255 Los Altos PkwySparks, NV 89436Write a Review

More Info

General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Email
Brands
Nutro
Payment method
amex, master card, visa, check, cash, discover, debit, paypal
Location
Sparks Crossing
Neighborhood
Sparks Crossing
Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
CM
Charmagne M.

09/20/2021

Overall
Service

I appreciated working with this store grooming salon. They were able to get me in within the week, most are booked out 4-6 weeks. The service was great and the staff friendly. I was told upfront that it would be extra for my dogs nails. When I picked her up her cut was excellent. Thanks Maddi!! It’s the best I’ve had since moving here in May. I’m so glad I glad I tried PetSmart.

spoileddogsmom

07/12/2012

Overall
The staff is very helpful. I h...

The staff is very helpful. I have my dogs groomed at this store and they always look just as I want them to.

ccr455

07/30/2007

Overall
Customer Service Disaster

I was extremely disappointed with the customer service in the Grooming Department at this location. They charged me for a mini poodle when in fact my dog is a toy poodle. I had paid ahead of time and noticed the mistake when I returned to pick up my poodle. I assumed it was an honest mistake, but when I pointed it out to Robin, the grooming supervisor, she was very rude and did not want to correct the error. She also told me if I came back she would charge me $20.00 extra because a groomer has to spend extra time on poodles. Of course groomers have to spend extra time with poodles, and that's why they cost more to begin with. When I asked to take my dog, she refused to give him to me because my receipt, which showed that I overpaid, was not correct. I had to get a manager's approval to both refund the $5.00 extra that I paid and to get my dog back. Don't worry Robin, I won't return to your store. It has been 6 weeks and Petsmart has not responded to my complaint letter.

claimed iconBusiness Response08/29/2007

I am so sorry to hear that you had a less than satisfactory experience in one of our grooming salons and that it has yet to be resolved by our company. I manage the Mae Anne grooming salon and would love the opportunity to win your business back. I have no formal contact information for you so if you are interested please contact me.

This listing has been claimed by a business representative.

Details

Phone: (775) 354-2224

Address: 255 Los Altos Pkwy, Sparks, NV 89436

Website: http://www.petsmart.com

People Also Viewed