PetSmart

I have used this store for grooming and doggy day care with good results, however this morning (Sun) I called about leaving my dog for the day at daycare, the reservations desk asked for my name and my dog s name, and I gave this and told that she had been there before, so all was well, I loaded her up and took her down there and then when I got to the daycare area, I was told they were ONLY taking big dogs that day, (my dog is a Yorkie) I then told them that I had scheduled her stay, they told me that reservations has nothing to do with the day care, ???? after returning home, I called the manager, and she said the same thing, that they were independent of the reservations desk. This is a clear case of incompetent, lazy people. I will tell everyone that I know that this is a leaderless bunch of kids who I will not use again, there is a LOT of competition out there and I will be sure to tell all how Petsmart tells you something on the phone and then completely changes direction whenever you get there.

another way to big corp. why people like all these great boxes of merchandise blows my mind. life should be simple.

I took my dog there about 2 weeks ago to stay in the PetHotel..When i dropped him off they were very attentive and when i picked him up they advised me of how he did and also gave me a card that showed what he did each day he was there..Dirk was fine when i picked him up..i will use them again.