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        (224) 856-5780Visit WebsiteMap & Directions566 Randall RdSouth Elgin, IL 60177Write a Review

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        General Info
        This store is family owned by real animal lovers. The vast majority of the animals come from local private breeders which they personally know. They have a big fish room and a full aquatics department. A great small animal department and are well known for the selection of bunnies, hamsters, gerbils, guinea pigs, ferrets, puppies, kittens and other exotic pets. Full reptile department with top quality herps such as snakes, lizards, tarantulas, scorpions, and turtles. Super selection of natural dog/cat foods, treats and supplies. They know about the benefits of holistic diets. Brands include California Natural, Canidae, Chickensoup, Evanger's, Evo, Fromm, Grandma Mae's Country Naturals, Holistic select, Innova, Merrick, Nature's variety, Natural Balance, Nutri life, Orijen, Premium Edge, Stella & Chewy's, Taste of the Wild, Wellness, Wysong, Raw pet food. Offer professional Dog Grooming & Aquarium Maintenance Services by appointment.
        Email
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Payment method
        all major credit cards, debit
        Location
        This is a family owned store on Main Street in St. Charles. Located right on Route 64. In the Valley Shopping Center by Rookies and Grimms.
        Other Link

        http://www.facebook.com/pages/Critters-Pet-Shop-Inc/259879700452?v=app_37221997088

        Other Email

        Categories
        Pet Services, Animal Health Products, Aquariums & Aquarium Supplies-Leasing & Maintenance, Birds & Bird Supplies, Dog & Cat Furnishings & Supplies, Dog & Cat Grooming & Supplies, Pet Food, Pet Grooming, Pet Specialty Services, Pet Stores, Rabbits, Tropical Fish, Veterinary Clinics & Hospitals
        Other Information

        Parking: Lot

        Reviews

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        JG
        Jane G.

        12/17/2016

        Overall

        5 stars is not enough! This is not a typical pet store! They specialize in RESCUE PETS!! The owners and staff are true animal LOVERS and are dedicated to finding these rescues loving furever homes. I have always receive the best customer service.

        While they do rescue animals locally, many come from Kentucky, Tennessee and other southern states. *ALL COSTS* for transportation, vetting and attention until pets find new homes are covered by the owners, simply because they care. There are no subsidies or fundraisers to assist them as there may be at local shelters.

        If you are looking for presents for your family pet(s) or perhaps are thinking about adding another furry, feathered, finned, etc., friend to your family, please do stop by Critters.

        Helpful(0)Flag
        caroline.janczak.7

        11/20/2012

        Overall
        Great full line pet shop plus ...

        Great full line pet shop plus tons of natural pet foods,.. even raw. Lots of interesting pets too. Dogs, cats, small animals, fish, birds, reptiles and aquariums. They offer expert service and show a genuine love for animals. Nice shopping an independent shop with good customer service.

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        mgnavadomskis

        12/12/2007

        Overall
        Our favorite pet shop

        It's a bit of a drive for us to get to Critters from West Chicago, but we sometimes go out of our way to go there! You can tell that they really spend time playing with & getting to know the pets that are there. And, they always have great answers to any questions that we have.

        Helpful(1)Flag
        truefix

        12/09/2007

        Overall
        I love Critters Pet Shop.

        I highly recommend Critters Pet shop! They are a knowledgeable staff, and their prices are very good. If anyone is saying that the pet shop is disgusting is dead wrong! I'm sure the first two reviews were from other competitors, because what they wrote is far from the truth. They keep real good care of all their animals. I have been a loyal customer for 10 years, and that's because of the quality of the pets they have. I call Critters on any problems that I have, when it comes to my pets. Not one time have they steered me wrong. Plus the guarantee all their animals and they have no problem taking anything back. Also if your in a pinch they will tell you to bring in your sick animal in (if they room) to see if they can get your pet back on its feet or fin again.

        Helpful(1)Flag

        Details

        Phone: (224) 856-5780

        Address: 566 Randall Rd, South Elgin, IL 60177

        Website: http://www.facebook.com/pages/Critters-Pet-Shop-Inc/259879700452?v=app_37221997088

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