PetSmart

Im very apologetic for your experience with the grooming salon and staff. Did you talk to a store manager by any chance? This should of been addressed to the store manager. As a bather, I have been thoroughly trained in the grooming salon. If you left the grooming salon to go and shop for about an hour, you can't fully attest to the fact that your dog had been muzzled for 45 minutes.. we are only allowed by law and policy to muzzle a stressed dog for 20 minutes TOTAL. This means if we take off the muzzle for ten minutes after having it on for ten minutes, we can only put it back on for another 10 minutes. That is why I ask if you went to a store manager because that is unacceptable. Secondly, I have had to page customers back to the grooming salon after doing a nail trim on their pet and they can't always hear the page. They get side tracked and very involved with researching and shopping the different products in the store and don't pay attention to the intercom. This could have been a situation in your case. As far as the girl claiming that your dog was wild and out of control, it does happpen. We get dogs all of the time, probably at least once a day, every day of the week that freak out and do become very stressed out and in that case end up biting or attempting to bite as a sign of fear. All kinds of animals have bad days like we humans do. They can be more grumpy and aggitated on certain days compared to others. I am sorry you had such an aweful experience, but I would hope you would give it another shot and possibly have a different groomer work on your dog. Dogs have a very good sense for fear in other people and if your dog could sense that the associate was even a little bit frightened to work on it, your dog could of easily attacked or become stressed itself. We turn away pets for theirs and our safety, not because we don't want to work on them. At least in my case it is like that. I would only ever turn away a dog if I knew it was putting the dog's health in jeapordy or my health in jeapordy. I hope you have a more positive experience in the future for both you and your pet wherever you may bring him.