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- Extra Phones
Phone: (360) 612-3076
- Location
- South Shore Mall
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Reviews
11/28/2021
Stop disrespecting your customers and harassing them over stupid mask trash. There are no laws so you cannot REQUIRE anything. Your disrespect will cause you to lose business. You lie about refunding peoples money, you didn't kick out the party before ours so we lost 30 minutes on the room and they wouldn't extend our time or refund us for the 30 minutes. The staff are rude. Overall, dont waste your money here, go to Dave and busters instead.
04/02/2018
Went there for my Son's Birthday. His Dad purchased a party pack that was not properly explained at purchase time.(we requested go kart racing and laser tag) After playing maybe 5$ worth of arcade games we found out our package did not include go cart racing or laser tag. We did not do any other activities included in the party package. We politely explained our dilemma to management...who brought out another manager. We had simply suggested that we receive a partial refund for our package (minus the games) so that we could purchase the go carts and laser tag that we especially communicated was what we had come in for. Not only was management not willing to help us out but were extremely rude and unprofessional. The head manager came out with a chip on her shoulder from the start. She spoke down to me and was very condensending. I didn't expect that our problem be completely solved but I did expect to be treated in a professional manner. To my embarrasment I lost my temper and had a few choice words myself. I normally pride myself on handling situations like this in a clam manner but I was pushed to the brink by the out and out rudeness of this manager. We ended up spending even more money to make my Son's day. The service was terrible with us having to track down our pitchers of soda, cups, plates and such. The rest of the staff was nonchalant in their duties outside of exactly 2 exceptions.
Details
Phone: (360) 637-8093
Address: 901 S Boone St, Aberdeen, WA 98520