More Info

General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Brands
Nutro
Payment method
discover, check, amex, master card, visa, cash, debit, paypal
Location
Houston Commons
Categories

Reviews

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DL
Deirdre L.

02/28/2015

Overall

I have been very happy with Gabby in the grooming salon, with my two cocker spaniels... She does an awesome job and goes out of her way to make it a wonderful experience every time!!!

KS
Kurt S.

02/01/2015

Overall
Fish associate

I was in there today with my daughter buying fish and a girl helped us out who just started and helped me get moss too, we'll anyway if she reads this I would like to ask her out :) if she would be interested, I tired to call but she waas gone already

gooseberry

04/04/2008

Overall
Manager threatens customers

On Thursday, March 13, 2008, I went to the Florence, KY Petsmart store to do my regular shopping and to return/exchange a Catit Drinking Fountain. The purpose for the exchange was because the pump had stopped working. I had the receipt and the product packed in the original container. When the cashier asked for the store manager’s approval, he looked at me in disgust and said I could not exchange the product because it was “too old” and that I’d have to buy a new one. When I explained that I was a loyal customer and that I had been coming to this store for a long time, he rudely cut me off stating that “everyone is a loyal customer” and proceeded to berate me in front of other customers in line to check out. I was embarrassed and offended at his behavior towards me. Had he simply and politely informed that I could purchase a replacement pump, that would have been more acceptable.



On Thursday, March 20, 2008, I went back to the store to return the brand new Catit drinking fountain I purchased on 3/13/08 because my mother-in-law gave me her Petmate drinking fountain (her cat would not use it). I then went to look for a filter for the Petmate drinking fountain and the manger followed me to that section of the store. He leaned in and spoke to me in a threatening tone: “If you try to buy another Catit, I won’t sell it to you.” I felt so threatened and intimidated by his behavior and comments that I came very close to calling the police to file harassment charges.

Details

Phone: (859) 525-9215

Address: 1060 Hansel Ave, Florence, KY 41042

Website: http://www.petsmart.com

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