PetSmart

DO NOT GET YOUR DOG GROOMED HERE!!! My dog got an ear infection after being groomed here. It wasn't until after the grooming that I was informed the groomers don't put cotton balls or anything to prevent water from getting into their ears (that's literally the most basic safety precaution to take when bathing a dog!! If I'm paying $70 for grooming, I should be able to trust that something that simple would be taken care of) Petsmart did give me a refund on the grooming and pay for the medication to treat the infection. 1 week later however, my dog is showing significant neurological changes. She's unable to walk or stand without falling over. The medication the vet at Banfield prescribed very likely caused my dog to develop an inner ear infection (not Banfield's fault!). Since the Petsmart grooming department took responsibility for the initial ear infection I think it'd be fair to assume that they would also cover the treatment of the progression of the infection and subsequent medication. When I requested reimbursement for the inner ear infection antibiotic they no longer took responsibility for my dog getting the infection in the first place and the manager claimed they paid for the 1st antibiotic "to be nice". I found it interesting that when I was waiting to speak with a manager, a costumer came in to pick up her dog and one of the groomers came out of the kennel area, handed the woman a dog, and the woman herself had to inform them that they'd given her the wrong dog!! Seriously. I've spent over $300 in vet bills following this grooming appointment, and it's still unknown whether any permanent damage was done to my dogs ear drum/vestibular health.