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General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Email
Brands
Nutro
Payment method
master card, visa, amex, discover, cash, check, debit, paypal
Location
River Street Square
Categories

Reviews

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Brittany S.

11/23/2015

Overall

Yesterday I call a couple stores trying to get my maltese groomed (store in parma and north olmsted. They told me they were booked and also made me aware that our rabies paperwork would expire November 30th) So then I went online and looked into the online scheduling where I preceded to find an appt in the Elyria store for 3-6. I had the time selected and in my cart but decided to call the store to book so that there weren't any mess ups. When I called they said it wasnt available (I worked in retail/customer service for 6 years and thought it was because the time was in my in cart and that was why they were saying it wasn't available. I get off the phone book the appt and they proceed to call me, but I missed the phone call and there was no message left for me so I assumes that it was to confirm the appt after all. I walk in with my dog and the girl tells me that they blocked that time off because they had a larger dog that would take longer and that next time they wouldn't accommodate me (mind you they never mentioned the larger dog over the phone) Then she says I'm sorry your rabies isnt up to date. She said it expired 10/31 so I told her to call the north olmsted oh and erie pa store to confirm..... She called North Olmsted and she told me they told her the expiration date was 10/31.... I walked out to the car and then my husband went back in with my dog. I called the North olmsted store and girl goes I told her it expires at the end of this month... At this point I'm realizing the employee LIED . My husband comes out without our dog and they said they would take her but it would take till at least 6 to cut her hair. 45 min after we drop her off we get a phone call that her rabies vaccine is not up to date so they cant cut her hair after all. We go back and they gave her a hair cut from the neck down just leaving her head to but. We ended up finding out that they went into the computer and changed the date from 11/30 to 10/31 so they wouldnt have to do it. I am disgusted that they were so lazy that they lied about the records exiring just to get out of work on time (she was their last appt). When my husband talked to the manager she just said they wouldnt do it (she didnt even bother looking into it) Now I have a dog with 75% of her hair cut and I have to go somewhere else and get the work finished. I will not go back to this store

kay8975309

06/19/2013

Overall

I picked my dog up after being called to come get her much earlier than they ever have, paid and took her home. Once home I realized two of her nails we bleeding and half of her body was not even groomed. I called and the manager had the nerve to yell at me. After first, not being told my dog was injured, she wasn't finished, and I was charged full price? 'Well the groomer was in tears and had to have 3 other groomers help her because your dog was so bad!' -hmmm maybe she was so bad because the groomer cut two of her nails down too short and she was bleeding! Once you stress a dog out they aren't going to cooperate! The groomer at The Spotted Dog had absolutely no problem with my dog. The manager should be fired and Petsmart Grooming in Elyria in general should be taken out of the store. How unprofessional to not even tell me my dog is injured and charge me full price and yell at me. My Vet told me horror stories from her other pet parents, looks like I'm not the only one.

-Also, I see other people saying that they grind dogs nails. Why was this not offered?

If I could give negative in a rating star I would. To post this I have to give at least one.

mitchell440

02/03/2009

Overall
Terrible Grooming Service

WARNING do not take your dog to petsmart grooming in elyria ohio. They are terrible groomers!!

Details

Phone: (440) 324-4665

Address: 263 Midway Blvd, Elyria, OH 44035

Website: http://www.petsmart.com

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