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(704) 788-9661Visit WebsiteMap & Directions6070 Bayfield PkwyConcord, NC 28027Write a Review

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General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
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Nutro
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anon4areason

08/30/2013

Overall
Patience and understanding!

I have read nothing but bad reports about how PetSmart has hurt the animals or they don't act the same. But you all have no idea what it takes to handle all of the rotten spoiled dogs that are 'perfect angels'.. You think the dog wants to come to a grooming salon? Mostly because the owners don't have time to take care of their pet themselves. Don't brush them and let them get matted. And then cuss them up and down because their dog is bad. Plain and simple. If they had practice at home, they wouldn't have to 'tourture' poor fluffy. I have known those girls in the salon for a long time and I have never met a more compassionate group. They know what's best for your pet, that's why they are the professionals. Let them do their job the best way the know how. To keep pet and owner comfortable. As for the rest of the store, I know that they have a shortage of staffing and its jar to train new people for a job like this. It takes time to gain experience and by you being rude, only adds to what they deal with on a day to day basis. I personally love this store. Get my food here. They wash my dog every two weeks and take care of his awful nails. He's always excited to come see the girls!

katelt

02/25/2013

Overall

After 5 years of using Petsmart grooming on Bayfield Parkway in Concord, North Carolina, I'm sorry to say February 12th was the absolute last time I will step foot into that store. I don't know what happened during those 5 hours they had my dog, but she hasn't been the same since she came out of there. First of all, she's a small, 17 pound Cavachon, friendly and calm. She's not a difficult dog to handle by any means. I did notice there were no groomers that I recognized, so maybe that should have sent a red flag up. When we got to the car she couldn't jump in as she normally does, I had to pick her up. She spent the next 2 days barely moving - she was shaking like a leaf for no apparent reason, and just laying on the floor, whining and crying out when we tried to touch her. She couldn't jump up on anything, or jump down. When we go to pick her up, she yelps and is extremely apprehensive. She has never reacted like this before, and loves to be held. It is now February 24th, TWELVE days later, and she still cannot jump up on the sofa or bed, we have to lift her. She barely plays with her toys and still doesn't run. She's just now starting to jump down. She is clearly sore under her arms, front and back, and I'm not one to complain for no reason, but anyone can figure out my dog was treated roughly. She is clearly showing signs of this. And it will take time for her to trust anyone again. After spending $68 and a tip, mind you, because in the past I always appreciated their good efforts, I feel extremely angry and sickened by this. I will never go back in your store again, for grooming or anything else because of this. Don't send me your generic response to email your support team either, I don't want it. I will warn all the pet owners I know in the area to be aware and judge for themselves. Can I prove this? Of course not, no one can, but it's as plain as the nose on your face, and it's unacceptable.

Details

Phone: (704) 788-9661

Address: 6070 Bayfield Pkwy, Concord, NC 28027

Website: http://www.petsmart.com

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