Rumford Pet Center

My wife & I went 4 times for the very same guinea pig being displayed for 7 days. First employee said it should be ready by wed (3days); came back on thurs just to be told its not ready yet. They said perhaps on wkend. Came back again on friday and told the same thing and again on saturday. When is wkend? And they said its sunday when the manager will be there.
Guess what? I just went there for the same guinea pig which has gotten way big now, and the staff that met us on thursday still said that its not ready. The manager is not around and yes the reason is that the guinea pig is too small. I just went to petco to see the guinea pigs sold there and they are of smaller size. I dont know what the employee is doing and the manager is never at the store. The staff is unsure when the manager will be at the store & giving false information about when the animal will be ready. Do you need even a manager to be at the store? The salary for these people can be used to better treat the animals.

I also worked for Rumford Pet Centers, and will never EVER tell ANYONE to shop there for anything. Management is an absolute mess and cares nothing for the animals. How many hamsters and birds had got sick and died because of non-proper care? Lots. When mentioned to manager, was told we only cared about the puppies. Puppies may be from "breeders" but they are not respectable ones. Once a puppy came in and it "didn't look like" the particular breed that was on the paperwork sent from the breeder, so guess what? Management went into the computer, changed the breed, and printed a brand new paper. Also, puppies come in, in deplorable conditions. 6-10 puppies in a crate and the floor all full of urine and feces, plus they would be covered in it. This was on the truck, traveling for a week, they would come in with no water. I felt so bad for these dogs. I reported the company to the RISPCA... I was told I needed "Proof"... isn't it proof enough that not only me, an employee of the company report them, but customers as well? I avoid even looking at this store. I have NIGHTMARES about working there. And true, Animal Care people were very understaffed, had one person to feed, medicate, and de-worm hundreds of dogs, which would take hours to do. Also, large dogs that outgrew the crate sizes they had would have to suffer with the crate in their back when they stood up. This is an awful company to shop in and to work for. Wish I could give it negative stars.