More Info

General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Brands
Nutro
Payment method
debit, paypal, check, discover, cash, amex, master card, visa
Location
Home Depot Shopping Ctr
Categories

Reviews

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Mark T.

12/03/2017

Overall

Okay so I usually don't write reveiws, but I am doing this in hopes that someone in corporate will see this and make the changes that need to be done. I have made multiple trips to this store and my lastest being on Black Friday. First this store is incredibly dirty. When you first enter the store the carpet is one of the dirtest things you will ever see, you will always be greeted by large hairballs floating threwout the store as well. Now owning multiple anaimals I can tell what are urine spots and what aren't. This as well was a problem as there looked to be urine spots that may have been months old. Now I understand it's a pet store and things like this will happen but to this amount is just a lack or caring. It's doesnt take but 5 minutes to vaccum and mop at the end of the night. To me this store looks like it is lacking in employees who care and it starts from the top. I have been introduced to the managers of this store and it certainly looks like they have givien up on the store because they hardly looks like they can take care of themsleves. Some of the employees look like they just don't care by the way they dress. Honestly im shocked that the mangers could let a store get this out of hand and truly hope they make the changes to turn this store around and maybe hire employess who truly care about where they work.

davissr

12/18/2011

Overall
Very disappointed. I took my 7...

Very disappointed. I took my 7 month old chihuahua in for ear cleaning and nails. When he was younger he would be still enough for me to do it. He is so hyper that I was worried trying to clean deep in his ears. After paying for bath, nails and ears, i got home to find that they did not clean ears.

qiauna

11/17/2011

Overall
horrible grooming

8 took my ten pound mix breed dog for the first time to petsmart grooming he was very nervous I had a harness and a lesh on him as I was leaving he was jumping on the swinging door a groomer catches my dog in the hair from behind he get scared a nipped her bottom lip. Which starts to bleed, I was so sorry but the groomer tells me I should have warned her my dog bites he has never bitten anyone ever( I also have a newborn) she yells at me and tells me to get out, I would never grab a strange dog and her being a professional should know that, very rude staff do not get your dog groomed here.

katie

04/27/2011

Overall
Just this week Monday I called...

Just this week Monday I called the grooming department about a appointment for a bath and brush I have had issues with the grooming department before but had a coupon for 10.00 off so I was going to give them one last chance When I called they told me that they had a appointment that day a 5.00 I asked can I call you right back to confirm they said yes I called my regular groomer to make sure that they where closed on Monday just as I thought she was closed called back Pet smart to confirm the 5.00 within 2 minutes Then the grooming department told me that no they didn’t have any available today but 2 minutes earlier they had 2 opening for today and when I told the groomer that I was just told you did when you bet they had a opening I booked it against my better judgment My dog is small with long hair which I brush daily and even spent a hour brushing her before taking her I understand that you don’t wet dogs with mats I no 1st my dog didn’t have any mats but according to the young groomer she had one mat on one up she legs and it would be a extra charge I asked how much more? never got a answer but other than it could not be done today Which 1st I was upset being lied to about no appointment plus when they pulled me up in there computer it came up with another dog of mine that had past away which I told them you would think at least I’m sorry to here that would have been said I just looked at her and said 1st you lied to me on the phone about no appointments Tell you what this will be my last time trying to use your services walked out and the groomer followed me out the door says that I need to speak to a manger You have got to be kidding me What part of I’m done don’t you understand I will never use your services again! She did page a manger who never spoke to me as I stood in line to pay for my items! Pet marts Grooming Department is a joke! And lazy they only want to shave your dog’s hair! These are not real groomers but I can tell you who is

I can Highly Recommend Animal Supply House Groomer Denise 366-2959

And your dog don’t have to stay all day and also if you just need your pets nails trimmed no appointment need just walk in

SM
Susan M.

06/17/2009

Overall
Abusive Groomer

I used to take my cocker here for grooming. I would always remind them that he was a rescue, had separation anxiety issues and didn't like to be groomed. One day, I was waiting for him to be finished up and decided to watch thru the glass. The grooming manager was so rough, yanking at knots, jerking him around while he was tethered to the table. My dog was clearly under great stress and in pain (discomfort is too mild a word). Another customer was standing with me and she remarked "look how awful she's being to that dog." I said, yeah, that's my dog and we won't be coming back here ever again. I should have complained and made a fuss but I didn't which is a mistake I'll never make again. Now, I tell everyone not to go to PetSmart Rock Hill for grooming. I drive up to Charlotte now.

Details

Phone: (803) 817-6610

Address: 1110 Hospitality Dr, Rock Hill, SC 29730

Website: http://www.petsmart.com

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