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(717) 299-5691Visit WebsiteMap & Directions237 Centerville RdLancaster, PA 17603Write a Review

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Everything Pets for Less!

General Info
That Fish Place - That PetPlace is a family-owned pet supplies business founded in 1973 in the heart of Pennsylvania Dutch Country in Lancaster, PA. Shop with us here or online atThatPetPlace.com. Our massive 88,000 sq. foot retail store and attraction is believed to be The Largest Pet Store in the Country and specializes in discount pet supplies, aquarium supplies, pond supplies and exotic animals. We offer the region's largest assortment of tropical freshwater and saltwater fish, coral and invertebrates - along with live reptiles, small pets and birds. That Fish Place - That Pet Place also offers onsite pet adoptions through Centerville Pet Rescue, as well as onsite pet grooming from the pros at That Groom Room. Our famous Pirate's Cove Touch Tank lets visitors pet a real string ray!
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BBB Rating
A
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Extra Phones

Customer Service: (888) 842-8738

Services/Products
Pennsylvania Dog License, Aquarium Water Testing, Dog Grooming.
Brands
AquaticLife, Blue Buffalo, Exo-Terra, Fluval, Marineland, Nutro, Science Diet, Tetra, Zoo-Med
Payment method
all major credit cards
Amenities
Our Pirate's Cove Touch Tank Lets visitors pet real stingrays!
Accreditation

Lancaster C.A.R.E.S.

Categories
Other Information

Parking: Free

Reviews

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CP
Chad P.

12/26/2017

Overall
Selection
Service

We have come here on many occasions and purchased thousands of dollars in live rock, AI prime lighting, protein skimmer, and list goes on and the total is huge. I have ALWAYS been treated with the utmost respect and friendly folks from staff to management. UNTIL TODAY. Alicia (supervisor in the fish room) was at the very best RUDE. We were looking at the live rock area and making our selections when we were treated like we were in third grade and took a pencil from the teachers desk without asking. Keep in mind we have purchased rock (this is the 3rd time) and have NEVER been told it was not a self service area NOR is it posted anywhere in the area. ABSOLUTELY UNACCEPTABLE. The only reason i gave 3 stars instead of 1 is because every other occasion in this store has been Superstar quality. Truly disappointed today!!! I can only hope that management contacts me to at the very minimum apologize for Alicia’s terrible behavior. I wouldnt speak to my dog that way let alone a customer.

KL
Kristie L.

11/07/2014

Overall

That Fish Place-That Pet Place has wonderful customer service. They really took the stress out of setting up my new aquarium and saved me some cash in the process. I received a lot of helpful advice that is serving me well. Not only are my fish surviving, but they are THRIVING in my tank. I've only had the juvenile cichlids for a little over a week, but they are all starting to color very nicely. Thanks to some helpful hints I was also able to get a couple of products that really decrease some of the stress in the tank resulting in less aggressive behavior. Overall I've had an amazing experience learning and shopping there! I will be a repeat customer for a very long time!!!

LK
Laura K.

04/14/2014

Overall

They shipped me a sick green spotted puffer and removed my reviews from their website. The fish arrived with a black stomach and completely brown on top. When I called they said it was just stress. I had this fish in a 400 dollar aquarium to itself that had cycled for months. I have several aquariums without problems. I treated the Ich as you should for scaleless fish but in the end nothing helped. Within a couple weeks the poor fish died and my children were in tears. The store should not be running or selling animals if their customer service is to sell sick half dead animals and not think twice.

TA
Theresa A.

03/28/2014

Overall
horrible service

I wish there was a rating less the 1 star . I purchased a filter for my aquarium online. I tried for a month to use it it wouldnt work right. I called in i was told that it could be an issue with cartriges. So i changed the cartriges . Still did not work . I returned it to the store. Huge mistake !!! They ran the filter for 15 min said it works fine. I said no it doesnt. I wanted to purchase a new filter. I actually picked a more expensive filter system. Go back to the register to be told there was a restocking fee because it worked fine for 15 min and i couldnt return the cartriges because they were used even tough they told me to use tgem. The customer service was terribe. Everyone had an attitued which made mine even worse. I WILL NEVER MAKE A PURCHSE WITH THEM AGAIN !

mikeyb323

09/23/2013

Overall

Terrible Customer service. Their whole attitude and treatment changes as soon as they have your money. DONT BOTHER

wed10078

07/02/2013

Overall

Buyer Beware!!!! They do not stand behind their products and service. I recently experienced a quality issue with a dog crate purchased from their store and they refused either an exchange or refund after it began bending after only 3 days of use. That Pet Place is more concerned with recommending medication or behavior classes for your critter rather than respond to serious quality issue. I won't be back.

phil1986

01/29/2012

Overall
Great store! Thanks for making me a part of your company : )

I recently started pet grooming in the groom room at That fish place. The other employees are very friendly and the working environment is really comfortable and fun. All the employees definally show they ate there to help their customers and they show they love all pets.I hope to be with the company for a long time. Thanks That fish place for making me a member of your great! company : )

carol

12/27/2011

Overall
I bought rats and unfortunatel...

I bought rats and unfortunately they were both sick and one died 4 days after purchase and now bringing the 2nd rat to the vet tonight. I've seen many dead geckos that have been dead for days in there tanks with others still in the cage ( and even in the wrong environment), dead floating fish in aquariums that is not pleasant for little children to see. Staff is not helpful in any way, many are completely unable to answer questions. I will no longer be purchasing small animals from them.

jweiss5

12/08/2009

Provided by Superpages
Overall

If they don't have it, you will never find it and should just stop trying. There is no level higher than that pet place.

bjf1967

10/15/2009

Overall
Great store. Good prices

We love That Fish Place. It is big, Has everything. And have good prices. Service is good as well. It is a neat place to go to just look around.

kdlobaugh

01/11/2007

Provided by Superpages
Overall
The best decision I ever made!

The BEST prices for what you are looking for!The ONLY place to find the impossible items...I have looked everywhere for some items and made requests at local establishments. The average explanation is that the manufacturer doesn't sell it (usually replacements for toys the cat has annihilated;* 3 cats)FIND IT HERE! Find what you did not even know existed; it may be just what you (you're pet) needed. Learn about the animals you love.I do not like ordering online, so when I found this website my husband called and ordered what the babies needed (lg. quantity, others could not or would not accommodate an order like this) SAVED $$$ and received items in a timely fashion.JUST THE BEST - THAT PET PLACE * That Fish Place-That Pet Place

may

08/17/2006

Provided by Superpages
Overall
Can count on them

The staff in the fish room and fish supplies is extremely knowledgable. They answered all my questions and offered excellent suggestions for improving my aquarium. And their pets supply aisles were packed with products. Impressive store and impressive staff.

mckeever1119

07/31/2006

Provided by Superpages
Overall
A local favorite of mine

impeccable knowledge of aquatic life

padi.diver

03/19/2006

Provided by Superpages
Overall
Notably good service experience

Competitive pricing on supplies, but serverly lacking in a good selection of rarer cichlids species that they once carried at on time. Good for common tropicals fish, but not for specialty fish.

Details

Phone: (717) 299-5691

Address: 237 Centerville Rd, Lancaster, PA 17603

Website: http://www.thatpetplace.com

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