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(217) 689-1547Visit WebsiteMap & Directions2006 N Prospect AveChampaign, IL 61822Write a Review

More Info

Brands
benelli, beretta, browning, nikon, remington, ruger, shimano, sig sauer, smith & wesson
Payment method
all major credit cards, amex, cash, discover, visa, master card
Categories
Other Information

Parking: Lot, Private

Wheelchair Accessible: Yes

Pets Allowed: Yes

Reviews

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Todd C.

09/17/2016

Overall

I went into the store on Thursday afternoon. I was looking at the used gun selection. I picked out one and said to the salesman I would take this one. He took my ID and the firearm and headed to the back. A short time later he came back and said he had bad news. That gun sold in the morning and needed to be shipped out and was no longer for sale. I think an employee bought it out from under me. So much for a bargin.

MA
Michael A.

04/02/2015

Overall

It is with great reluctance that I am writing this negative review of a store (chain) that I have shopped at for many years. I am basing this review on an experience that I had at Christmas when purchasing a firearm for my son.



I purchased a Ruger 1022 rifle from the Champaign store and after the mandatory waiting period, picked it up and took it home to wrap. I gave the rifle to him on Christmas morning only to find that the magazine would not release due to a build-up of paint on the receiver. You had to stick your finger into the action to make the magazine eject, not all that safe if you are familiar with this firearm.



We took the gun back to Gander Mountain the next day and was told...sorry, you didn't purchase the protection plan so your problem is with Ruger, not with us, we can't (won't ) help other than to send the gun back to the factory with an unspecified wait. When I asked about exchanging the gun that had never been fired, they explained again it was a factory defect and not their problem. By the way, I was NOT offered the plan at the time of purchase.



The most infuriating thing about this is their total lack of customer service for an unused product they sold several days before. AND My son was not able to enjoy his present until I ended up fixing the gun myself by reconfiguring the magazine about a week later.



Suffice it to say I will NEVER shop at this store again and I would caution you to be careful with anything you may purchase.

Details

Phone: (217) 689-1547

Address: 2006 N Prospect Ave, Champaign, IL 61822

Website: http://www.gandermountain.com

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