More Info

General Info
Visit your Ft. Worth Pet Store located at 465 Sherry Lane for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Brands
Petco
Payment method
master card, amex, discover, visa, apple pay, debit, check, paypal
Location
Westover Village
Categories
Provided by

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
CB
Chester B.

10/22/2015

Overall

We went here a couple of weeks ago and I love the result of the grooming service. My pet looks loveable and even hugable.

GP
Griselda P.

04/26/2014

Overall

Review for grooming dept only:



We recently adopted our dog and took her here for grooming as we were offered a 25% coupon off of services. The price was right so we figured why not?



It's 6:30 right now and we dropped our dog off at 1:30. We weren't walk-ins; we had an appointment set up and everything. We were told when we dropped our dog off that there was only one dog ahead of her and it would be 2-3 hours. Although that seemed a little long, we figured we'd go have lunch and shop for a bit. By 5, we still hadn't gotten a call so decided to drive back. We were "greeted" by a very rude, unapologetic grooming dept associate. We were being SO nice to her, even though we were disappointed when she said our dog was not done yet (it had been 3.5 hrs at this point). I asked if she could at least give us an estimate. She said "no..." and just looked at us, like we were idiots. And then I proceeded to ask their hours, and if they were closing soon...I was again met with "no" and an unapologetic stare.



So, we left, went home...still haven't heard anything. We called at 6 to check up on the situation and were met with the same apathetic person answering the phone to tell us she was still not ready. We've basically wasted our whole saturday afternoon waiting around for our dog to be groomed. The worst part is, we know she's been sitting there in a kennel with no food, and no outside privileges, for over 5 hours at this point.



I would NOT recommend EVER taking your pet here for grooming. No customer service from the grooming department and it should not take OVER 5 HOURS to have a dog under 9 lbs groomed!!!

Details

Phone: (817) 377-1968

Address: 465 Sherry Ln, Ft Worth, TX 76114

Website: https://stores.petco.com/tx/ft-worth/pet-supplies-ft-worth-tx-1491.html

People Also Viewed