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Renee V.

04/02/2015

Overall

Pet Grooming: I used to give them 4 stars. There's one red headed man that works there for years and he's excellent. But the past few times...the girl who answers the phone and takes appointments is less than friendly. Even in person she's not friendly. And the last experience a couple of months ago....they kept Bailey all day...I had to call and ask if they were done...after 5 hours....they hadn't even started, and forgot to cut her nails or give her a potty trail. I asked about it and the nice man who handled me tried to squeeze in cutting her potty trail...and he cut TWO of her nails. Two? Her potty trail was odd....and shaved too close to her skin and she was uncomfortable for a week. Sadly...after taking my dogs there since they opened...I won't be back to the Groomer dept. I will say that the boarding dept is great. Different people operating these two departments.

kakette

07/29/2013

Overall

Finally spoke with the manager at the PetSmart off Heritage Trace about not only the rude/unfriendly in the bird dept, but the poor/mistreated canary that's been there forever. Its beak is so overgrown that it can barely eat and its nails are so long that the feet don't touch the perch. I've asked them to take care of it every time I've gone in there and they always blow me off...today I KINDLY explained the situation on the phone with the manager and she sighed and said, "Ok, I'll look into it." No apology. No explanation. I'm not saying don't shop there, just that I won't anymore...oh and I probably spend around $100 weekly on our various animals btw.

stovertina

03/29/2013

Overall
Poor Grooming experience

I took my 8 month old Great Pyrenees to your grooming center at the Alliance store off of Heritage Trace in Fort Worth, TX. He is he most docile dog and has been very well socialized. He plays with children of all ages and has never shown one ounce of aggression. He is 80lbs so he seems older than he is but is still a young puppy.



He has also gone to his grooming center 4 times with no negative reports.



Last night, I dropped him off at 6:00 for a bath package. Within 10 minutes I received a phone call that the groomer couldn't use he blow dryer on him because "he didn't like it." I told her that was fine and if he was still a little wet at pick up that was fine.



I had to take my son to baseball in a city about 20 minutes away. As soon as we arrived at baseball I received another call from the store manager saying that Baxter was an aggressive dog, growling and showing his teeth and needed to be picked up immediately.



I'm not sure if the groomer was inexperienced or afraid of a larger dog but he has never shown his teeth or growled at anyone. When I arrived the groomer was a very young, small girl. I believe she lacked experience with large dogs. Baxter was a wet mangled mess. I had I brush him for 30 minutes to clean up what she started and couldn't finish.



Dogs are like children. One bad experience and they remember it and I foresee future issues in dropping him off to be groomed. Therefore, I will never use your grooming center or store again and I will make sure social media outlets are aware that your groomers are unprepared for grooming large puppies.



My suggestion is that your groomers are more trained and if one trainer can't handle a dog another trainer be able to step in and finish the job rather than locking up a wet dog in a cage until the owner can get there. The store manager should not have insisted I come get my dog, rather explained hat the groomer was having trouble and another groomer was trying to help. And Baxter might not be ready at the quoted time. Very bad experience and very bad customer service.

wynna86

11/18/2011

Overall
great store

Everyone at this store really knows what their talking about. Employees are happy and helpful. They know my dogs name and are very good to him in the salon and hotel. They really care. The store is clean and their reptiles and fish are really clean and healthy.

Details

Phone: (817) 741-7923

Address: 2900 Heritage Trace Pkwy, Fort Worth, TX 76177

Website: http://www.petsmart.com/store-locator/store/?storeID=2065&utm_source=google&utm_medium=organic&utm_campaign=google-my-business

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