Petco

Cant say they don't do a good job, because they do. What they don't do is apologize or own up to their mistakes. They will lie, promise to contact you to resolve, but they won't until you go above all of them, to include the district manager. I became so disgusted that I will not return to any Petco and I will never recommend to anyone. If you ever have a problem, just walk away before they disgust you to no
repair. DOES IT MAKE YOU WONDER WHY THE ONLY TWO COMMENTS ON THIS BOARD ARE NEGATIVE AND BOTH DEAL WITH SCREW UPS AND HOW THEY HANDLE IT?

Petco sold me live rocks that they should have cleaned before selling them to me, come to find out they are infested with Bristle worms. They don't have anything to help me get them out of my brand new salt water tank. I have followed all the step and task they have given me these past 3 weeks to get ready to add coral. Yesterday they had to send me to Good Waters to help me out with the infestation of worms. Good Waters told me before they should put them in their tanks to sell to customers, they need to be treated.

I'm very upset, my coral sand, fish, shrimp and my crabs are stressed out.

Petco sees nothing wrong with what they did. I never asked nor purchased any bristle worms . I didn't see any signs saying free bristle worm with purchase of live rock either nor was I warmed that they could be infected in my rocks because they never cleaned or treated the live rock. They sent me home to remove the with tweezers. They said that's what they do. I have seen/removed so far 4 dozen of worms. If you touch them, they leave quills in your skin which is very painful. I thank Good Waters and Internet for the help of this disgusting worms.

I will never shop there again. Our 14 year relationship is over and I will be reporting them to the BBB.