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LL
Lilly L.

10/05/2016

Overall
Selection
Service

On first walk in it smelled AWFUL like urine and mold. There was one person watching the whole store. So service was little to none. The animals were in tiny, dirty cages with no place to move around. They had two puppies that had bald spots and were covered with crud. The fish selection was the better part of the store but even then it was lacking. There were a lot of exotic birds kept in small glass tanks. They couldnt even stand up fully. I couldnt even bear to look at the monkeys. Reptiles were shoved in the corner and i thought i'd never find them.

In all, it had a lot of animals you might not find in a normal pet store but they were all over priced and very ill. If you can help it your better off sadly getting supplies and common pets from petsmart.

Actormike ..

03/16/2016

Overall

Nasty, disgusting pet store. Be prepared for the shock of your life when you go in. It is mind blowing this is allowed to go on. What's even more sad is that people patronize this store, thus keeping it's doors open!

CN
Cherie N.

12/23/2015

Overall

Never, EVER go to this store unless you want to leave broken hearted. Went in to look at bearded dragons and was so disgusted by what I saw. VERY filthy tanks. Looked like they had not been cleaned in months. No food. One big beardie in a very small tank full of feces. And they wanted $250.00! No one ever spoke to us while we were there. There was only one other customer in the store. I had to leave before I got into an argument. Can't afford bail. I wish I knew who to report them to.

SB
Shirley B.

12/14/2015

Overall

love this store !!! we bought 2 canaries . Very healthy and their price are VERY GOOD. W e go back every time we go to our Tenn home and buy more stuff.

JC
Johnathan C.

09/19/2015

Overall

Went to this pet store looking to buy my kids a bird. I talked with a lady she priced me a bird for 199.00 after thinking it over I went back the following day to get the bird there was a young BOY running the place I told him what I wanted & he priced the bird for $439.99! I calmly explained to him I had discussed the bird with the lady the day b4 but he insisted that it was 439.99! The same bird that was $199.99 the day b4!WOW! After leaving the store empty handed I decided to call & leave my number for the lady to call me back only to be told the price of the bird was 399.99! WHAT! 5 min ago it was $439.00 & yesterday it was $199.99!

So after my kids had for all excited about getn the bird we where all let down by sum maybe 16 yr old kid who obviously had no clue about any of the birds! BIG BIG BIG LET DOWN!

RB
Robert B.

03/15/2015

Overall

I love this pet store very friendly and helpful just got a red tail from them and it is very healthy and their prices are very low

shellyrenae5

09/27/2013

Overall
Excellent

I go to this pet store frequently and went recently to purchase a few more fish. The animals are very well taken care of and maintained. My fish have adjusted well and are very healthy. I would highly recommend visiting and purchasing your next pet from here.

Overall
nasty

Close them down I was there not long ago and the cats had stuff runing from there eyes and nose laying in there nasty litter pans and no food they just looked so bad

mikeandapril

09/01/2013

Overall

My family are pet lovers. Every time we go anywhere we always check out the pet stores in the different towns. We frequent the Sevierville area several times during the year. We have been visiting this pet store for over 10 years and have ALWAYS found the pets well taken care of. I know from experience that any place with multiple pets is going to have little oder first thing in the morning when they open up. I have personally been there first thing when they open up. Yes, some animals messed through the night. That is no surprise. They get right to clean up in order of importance. Some of the people stating all these negative responses are setting themselves up for slander liability. I have been to many pet stores in various states and this one ranks near the top! The owners genuinely care for their pets. Check out a zoo first thing in the morning and see some messes. Most don't smell too bad because they are outside. This isn't like a chain pet store that has fifty employees. I love this pet store and will keep coming back when we visit this area. They do an excellent job!

Overall
Nasty pet store

The spell bad me sick and some of the birds didn't have water:( I asked the lady the price of a bird and she told me and the other lady told me a different price :( Very Nasty place :( this place need to be shut down wish I knew who to call

TL
Tn L.

07/03/2013

Overall

This place deserves zero stars and needs to be shut down fast. I was just in there today and the conditions the animals were living in broke my heart. Every single cage is filthy and overstocked. The place smells like urine soaked rodent bedding and strong cat pee. The bird cages are a mess and feathers all over the place. I feel sick leaving this store and will be complaining.

don.crockett.71

04/09/2013

Overall

visited pet store with wife on honeymoon and found beautiful birds. Also pet supplies resonably priced. Parrots were most beautiful, healthy, and and well trained birds i have ever seen.

victoria2919

03/29/2013

Overall

I have been to this pet shop many times. I have bought 2 parrot fish that were babies and now are huge and healthy. Also started another fish tank 2 months ago have bought 8 fish, everyone is alive and doing well. For anyone that has been in a pet shop and had the variety that they have you have to realize that it is almost impossible to have not animal scents as all animals especially exoctic have their own usual scent as to mark. This is a family owned business so not only do they have this shop, they raise most of the animals so at least you know the pet has not come from a puppy mill, (this I know personally as I have bought several puppies and am looking forward to the next litter of small chihuahua, (hopefully blue/white small female. I have never seen dead animals, maybe a fish or two but everywhere fish are sold some will die. In fact this is the only place I will ever get a pet from except perhaps a shelter as I have 4 shelter animals not. I also had a parrot from there and would recommend and have to people or friends that are looking for some animal in particular. Sounds like some people need to get off their high horse and really think how hard it is to run a pet shop and raise a family and incase you never met their children they are the most polite and helpful children I have met in a long time. Proud to post my name and message on this

tejpaulbajwa

02/16/2013

Overall
THE WORST CONDITIONS I'VE EVER SEEN!!!

First i'd like to say this is the worst pet store I've ever stepped foot in. One step in the door and you will smell what I mean. the lady that owns the place is a know-it-all. You should hear the way she speaks to the kids who work there (which I found out are her own children). Take one look at the birds and I guarantee you will feel like you want to open all the cage doors and free them for the deplorable conditions they are sentenced to. The snakes all have mites and are continuously moving around trying to relieve the itch. Look in the fish tanks and count how many dead fish you see fouling the water quality. Buy a bucket of salt for a saltwater tank, take it home, and when you open it, watch the thousands of cockroaches scatter all in your home, but dont dare say anything to the owner lady because she will say you already had cockroaches in your home. This next despicable act is the reason I will never step foot in that store again, I saw the lady who owns the store, dump a bottle of water conditioner in the big saltwater tank, and then submerge the now empty bottle in the tank to fill it back up, put the cap on it, wipe it dry with a towel, and put it back on the shelf to sell. That is the most grimy business practice I've ever seen from a business owner, and I used to work at a used car dealership.

renae0

01/24/2013

Overall

I went here with a friend to purchase a bird. We had no idea what kind to get so the employees helped us choose. We left with a cocktail! I enjoyed my trip and appreciated the help from the staff.

mrs.wilcher0327

03/02/2012

Overall
Heart breaking

My husband & I looked up pet stores and found Exotic Pets in Sevierville. It was absolutely heart breaking and I am outraged! How can any of us ignore our duty to protect animals that can't speak for themselves. Most if not all of them are sitting in there own feces. To terrible to even explain. Please Please get invovled check it out for yourselves. Speak out so we can save these poor animals!

MW
Mason W.

01/16/2012

Overall
To make a report for legal act...

To make a report for legal actions to be taken email : lexi@petstoreabuse.com in the subject line of your email put : "Pet Store Abuse"

Or Contact The local USDA office nearest you.

DW
Dale W.

06/20/2011

Overall
NASTY

This has been awful since they opened.
Why doesn't someone from the health dept. Here do something?Oh wait,the health dept. Here does not care!

tailsoflove

03/26/2010

Overall
Deplorable Conditions!!!

I visited this "pet store" while visiting family in TN. They had puppies, birds, fish and some marsupials. Upon entering a horrible stench was evident. Upon walking further into the store and entering the "bird room" it was clear that there was absolutely no standards here. Baby birds laying in the bottom of cages with feet hanging through the grates, feces caked onto each and every cage, birds with plucked and tattered feathers, babies begging for food through the cages and worst of all most cages had no food and/or water. I had to walk out as tears filled my eyes (half from the stench and the rest out of pure heartbreak for the helpless creatures). There were puppies housed in small cages that looked more like bird cages than dog cages and they looked weak and sickly not full of energy or even happy to see a passerby like most puppies. Very, very sad. I will be calling the local health dept., dept. of agriculture and the ASPCA or local animal humane society for further follow up on this store. If you live in the area and/or care about the welfar of animals, we must have a voice for these poor creatures.

petlover39470

02/01/2010

Overall
Awful Pet Shop

Today my husband and I stopped in to Exotic Pets with the intention of buying a new pet dumbo rat.

We were absolutely appalled and did not purchase an animal because of the condition of the business.

Upon walking in the door, there was an overwhelming smell of feces, the animal cages looked as though they had not been cleaned in quite some time.

We walked over to the small pet area and were shocked. The living conditions for the rats, hamsters and guinea pigs were horrible. The cages were overcrowded, with as many as twelve smaller rats in one small aquarium and seven full grown rats in one aquarium.

The males and the females were not separated. Only two out of several rodent cages had any water to drink.

I told the worker about this and he nonchalantly said he would fix it later.

The food was on the floor of the cage mixed with feces.

Many of the rats had clumps of fur missing, and two of the guinea pigs were banging their heads against the cage.

The birds were plucking their own feathers out. There were dead fish in some of the aquariums.

This place is not taking proper care of these animals. I was appalled at the living conditions.

Details

Phone: (865) 774-1007

Address: 1436 Winfield Dunn Pkwy Ste 7, Sevierville, TN 37876

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