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(515) 256-0691Visit WebsiteMap & Directions5050 SE 14th StDes Moines, IA 50320Write a Review

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General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Brands
Nutro
Payment method
cash, amex, master card, visa, discover, debit, paypal, check
Location
Southdale Shopping Ctr
Neighborhood
Easter Lake Area
Categories

Reviews

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pidgeon.smith

06/25/2012

Overall
I received a gift card from my...

I received a gift card from my kids to get my dog groomed at PetSmart. I brought her in and they told me I needed an appointment for full grooming and that her shots would need to up to date. Later I made the call and made the appointment they reminded me she needed her shots. My vet had to call there earlier the day of her appt. and find out where she previously got her shots because my daughter had taken her in and I did not know. So on the day of the appointment, I got the shots and went in with my dog for the appointment. When I walked in they asked if they could help me. I said I have an appointment and the first thing she said was did she get her shots. I said yes and she said when, I said today. (She knew it was today because the vet 's office called there) She said we can't do the appointment today because it has to be 48 hours before we can groom her. I asked her why they hadn't told me twice before, When I did a walk in about the appointment and the next time I actually scheduled one. I was pretty upset because of the waiting again. That was Wednesday, So before I left I made another appointment for today Monday and watched her write it in the book. Today I went to the appointment and they said I didn't have one. I told her I saw you write it in, she said I know you did but I cannot find it maybe it got erased. Yes I spoke to the manager and he said sorry and called back to grooming and said they would fit her in. At that point I was upset again, I told him no I would take her someone else, because if they treated me the way they have why would they treat my dog any better. He did not have a reply for that one. We left. I will have to drive 30 minutes one way to the next PetSmart. Sometimes sorry just doen't cut it.

mauid09

01/18/2010

Overall
Exceptional Trainer

The trainer, Tiffany, at this PetSmart location is phenomenal. She is full of knowledge on everything you may need to know in regards to training your dog. Our dog struggles with separation anxiety and she has been offering tips for this. In addition, she works great with any size of dog. She has 4 dogs of her own, and I've seen her in the store with one of them. By far, the BEST behaved dog I have ever seen. So I feel it's safe to say, she knows what she's doing. We plan to put our dog through all three class levels with Tiffany!

Details

Phone: (515) 256-0691

Address: 5050 SE 14th St, Des Moines, IA 50320

Website: http://www.petsmart.com

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