PetSmart

Wouldn't trust the place. My dog who is trained and had no issue with being bathed before the visit now does everything in his power to avoid the bath including hide and run away and shake in the corner. Clearly something negative happened to him at this groomer. My sister also has dropped her dog off to this groomer and got a emergency call to pick her dog up because it needed to be seen by a vet because the groomer got the dog's tail stuck in a door. The dogs tail bled for 3 weeks and it almost needed to be amputated.

My husband and I brought our two dogs to PetSmart to be boarded while we were on our Honeymoon. Everything seemed all fine and well. The check-in service was good, the staff was friendly, and the facility seemed clean (I had a quick tour). When they brought our dogs out to us after being there a week, they both smelled of urine and my one dog bed was wet with pee. I asked if they had been out to use the bathroom and the lady told me that they let them in the play room to relieve themselves if need be...So they don't actually let them OUT to pee (like I was lead to believe), they just bring them in a room to pee on the floor. And it's not like its a private room, it's all glass so people can walk by and see the dogs play and pee all over the floor. They are young dogs so they were un-house trained for a week. Then they tried to charge us an extra $50 by charging us full price for both dogs. Well they tell you out right and in writing that if you board both dogs in the same room then the second dog is discounted. While looking at the bill, I noticed both dogs were full price so I said "oh, you moved them to separate rooms?" the woman said "no" and I replied "well why was I charged full price for both dogs then?" she replied.."oh I don't know, Sorry".....that really annoyed me because how do you just not know? and then they said before we dropped them off that if we picked them up before 12 that they would not charge for "Day Camp" well we were there at 11:45 (good thing another worker noted that we were there before 12 before handing us over to this woman) so we bickered a bit and she "happily" reduced our bill saving us quite a bit of money....In the end I may buy a toy or dog bed from the store but I will never Board my pets there again.