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(517) 699-0597Visit WebsiteMap & Directions1380 N Cedar RdMason, MI 48854Write a Review

More Info

Mid-Michigan's finest indoor range! Big Box store inventory with small business service and prices. Largest in stock gun inventory in mid Michigan

General Info
Serving the Lansing area for over 30 years, Total Firearms biggest outdoors and shooting sport store.
Email
Extra Phones

Fax: (517) 699-0597

Brands
BEAR ARCHERY, BLACK RAIN ORDNANCE, BROWNING, Benelli, COLT, FNH, GLOCK, H & K, Kimber, Mossberg, PARKER BOWS, REMINGTON, Ruger, TAURUS
Payment method
check, cash, all major credit cards
Amenities
INDOOR GUN RANGE PISTOL RENTAL CPL CLASSES INDOOR ARCHERY RANGE PRIVATE LAKE WITH BOAT RENTAL
Accreditation

NRA

NWTF

SAFARI INTERNATIONAL

AKA

Sport Shows Promotions

Categories
Other Information

Parking: Self

Wheelchair Accessible: Yes

Reviews

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CM
Cody M.

04/14/2020

Overall
Service

BUYER BEWARE! - There is a reason that this gun shop has 3 stars and others have 4 or 5. Heed the advice in the other reviews and take your business elsewhere. Very unprofessional and poor customer service.

I bought a firearm from them that didn't shoot when I took it to the range for the first time. When I contacted them about this they were rude on the phone and said it was not their problem and to contact the manufacturer (This is important later).

I contacted the manufacturer and they offered to fix the gun. When I got it back, it had two broken parts and still didn't shoot. Since I can't rely on the gun I wanted a refund. I called the gun shop again and they told me they could fix it (voiding the warranty without a guarantee of being fixed) or I can get lost.

I choose to contact the manufacturer and after I told them about my experience they were happy to refund the MSRP, and told me I would need to get the additional money back from the gunshop which was all profit ( a little over $100).

I went in person to meet with a manager and who I assume was the owner and they refused to give any refund stating that I should have tried to work with them first. The ironic part is that I DID TRY TO WORK WITH THEM AND WAS blown off. They tried to strong arm me unto giving up.

I unfortunately had to resolve this issue with my credit card company. Extremely poor customer service and unprofessionalism. Read other reviews and shop elsewhere.

I expect them to respond with an excuse or a lie. I tried to work with them over 3 times and it got nowhere. They won't stand behind their products and will deny any responsibility.

Details

Phone: (517) 699-0597

Address: 1380 N Cedar Rd, Mason, MI 48854

Website: Gunshow site

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