PetSmart

Horrible Customer service. I totally take ownership for being 10 minutes late for my appointment under estimating how far this location was and the traffic at the time of the day. When I arrived I stood waiting to check in an additional 10 mins while the employees search for a missing leash. Finally, when I was asked can I be help, I said I had an appointment. I was reminded of my appointment time and was told that I can reschedule for 2 hours later because "my doctors are going to lunch in 10 minutes." Meanwhile, I waited 10 mins for them to assist me and if someone was at the front desk less than 20 mins the puppy could have received her vaccinations and the poor little doctors could have had their lunch. I wish I had some ED techs to look out for us at the Hopkins this way we could stop seeing patients 10 mins before our scheduled lunch breaks. Seriously? That was distasteful , unprofessional, and poor customer service!! Do NOT go to this location until they have training on customer service too many like reviews!Additionally, I had a grooming appointment scheduled right after. Woman in there appeared to be nice. I canceled because the puppy needed rabies shots that she was suppose to get but the doctors"were going to lunch in 10 minutes" but I later learned from them that even if she receive the shots that she still was not able to get groomed for 48hours after the shots. That was not told to me when I schedule the appointment. This was just a horrible experience. I even called to see if she would be able to be transferred after her shot and was told no I would have to come carry her over. NO One said anything about 48 hours until today. Stay in Columbia or any place other than this Laurel location because are not properly trained. I blame management not them.

If you are looking for a groomer for your dog, I highly recommend Petsmart Grooming Services. We were looking for a groomer for our ShizChon, McLovin (born in February 2010) and after watching all the groomers interaction with other pets through the window in the back of the store, decided to choose Petsmart. One particular groomer took extra special care and did a great job for other dogs of this breed, so I inquired about him, finding out his name is Tim. He gave our puppy his 1st cut and did a great job! He advised we bring him back in August, however, we procrastinated and finally brought him in in November. He looked so cute with long hair, but he had some matted bunches around his face, ears and feet. When bringing him to Tim for his appointment, he felt McLoving thouroughly and found each of the matted spots and really took his time and explained everthing he would have to do to take care of the matted spots. He did a fantastic job and McLovin was so cute & happy afterwards.