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(440) 845-9592Visit WebsiteMap & Directions6870 Ridge RdCleveland, OH 44129Write a Review

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General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
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keithdemerest

12/04/2012

Overall
I recently took my dogs to the...

I recently took my dogs to the grooming center to get their nails trimmed. After the associate told me (multiple times) that it was my fault that my dogs' vaccine records were not on file, which were provided on 2 separate occasions to this store, she agreed to take them for a nail trim. While I waited there, in her presence, she and another associate yelled at my dogs and disrespected them. They also proceeded to name-call and disrespect other dogs in the salon. The associates made both my dogs scream in pain, and almost dropped my one dog off the table that he was tethered to. The associate then verbally blamed my dog for his predicament. I was appalled by their behavior, and would never recommend someone to use this service, ever. The fact they felt it was appropriate to act like this in my presence makes me fearful for the animals when there are no witnesses to hold the associates accountable.

Details

Phone: (440) 845-9592

Address: 6870 Ridge Rd, Cleveland, OH 44129

Website: http://www.petsmart.com

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