More Info

General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Brands
Nutro
Payment method
master card, visa, amex, cash, discover, check, debit, paypal
Categories

Reviews

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JL
Joan L.

06/05/2018

Overall
Selection
Service

I have been taking my dogs to Petsmart for years and have always been pleased with the professional care that is given to my them They come home looking great and vey happy. I love that they get a report card at the end of the session!!!

AC
Aaron C.

09/18/2015

Overall

I placed an order online for store pick-up (some cat food) at this store. I waited all day long for confirmation the order was ready to pick up, but this never came. So, I called petsmart.com. They contacted this store (another wait on the phone) to tell me they did not have the whole order amount, but could fill part of the order. They said I'd be receiving an email within 5 minutes with the revised order. I waited 20 minutes. As the store was about to close, I called the store directly to speak with a rude individual who told me "the order was declined". When I asked why, she said they didn't have the food. I paid for the order via paypal and my bank account was charged anyway for the whole order. I complained to petsmart.com about this and they said they'd issue a refund. They refunded only about half the order. So I was still out roughly half my order amount. Attempts to resolve this with paypal were unsuccessful as they say they don't cover claims for in-store pickup items. End Result: I don't have my cat food. Petsmart ripped me off for about half my order. I had a day full of aggravation dealing with these a-holes. I'll never use any petsmart anywhere ever again. And I'm considering filing a police report and with my state attorney general. Needless to say, I'd give ZERO STARS if that were possible.

Details

Phone: (956) 423-1062

Address: 2317 W Lincoln St, Harlingen, TX 78552

Website: http://www.petsmart.com

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