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(916) 691-3700Visit WebsiteMap & Directions8215 Laguna BlvdElk Grove, CA 95758Write a Review

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General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Email
Brands
Nutro
Payment method
discover, amex, master card, visa, cash, debit, paypal, check
Location
Laguna Gateway II
Categories

Reviews

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CS
Cathy S.

09/12/2016

Overall

Horrible! They recommend whatever products they are trying to push at the moment. The staff is trained by watching YouTube videos, and basically don't no squat about animal care. The grooming department is even worse! They cut my poor dogs quick down so much, that he bled out on every walk for 3 months! Mind you, this was after I had informed them to leave that nail alone due to a prior groomer cutting it too short. The management is shoddy, and unprofessional, and won't do anything for you unless you go over their heads. The worst management I have ever, ever seen! Oh yeah, their management team is Valerie, and Dennis, two thumbs down, way down.

JP
Juan P.

11/14/2015

Overall

Horrible customer service. I called to ask to see if they had a product and the person just answered "no" and hung up!

CP
Charlesetta P.

11/08/2014

Overall
The worst service in the grooming department and the managers need to go back especiallyon customer

I blame this on a management team there is a coworker in the back she is overwhelmed and comes out screaming and being a professional to customers.she told my son to move didn't say excuse me or please.I feel sorry for the dogs that are being groomed and clean by her she is I'm professional mean.she came from the back but you can't see anything and she seemed like she was very upset about something she starts snatching papers and telling my son move out the way move your dog out the way and my son was on his way to take the dog out take the dog to go outside to pee.I called and made a complaint to the management team the district manager in their management team said oh she's just overwhelmed we have so many dogs in her back.

Details

Phone: (916) 691-3700

Address: 8215 Laguna Blvd, Elk Grove, CA 95758

Website: http://www.petsmart.com

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