Mercedes-Benz of Plano

My experience with the company was ok but with the finance manager and finance team was horrible I would never deal with them again they made us feel like we was criminals or like we was commenting a crime I personal called the owner and he personally called me back which is Finley Ewing and he was very nice, but I could tell that nothing was going to be taken care of over the way we was treated it was unacceptable and I we was in line to get our deal finished and they took people in front of us and we ended up sitting in this dealership again half a day on Valentine’s Day! Rob Wooten needs to be dealt with this is not ok to treat people like he treated us! I just have to throw this out there also if you do go with this company use Rebecca Perry for your purchase because she goes above and beyond to get you what you want and need and get you out of there!

RUN AWAY from this dealership!!! Absolute fraud and deceptive business practices with no level of integrity. BEWARE. We have been Mercedes owners for years, and never have we experienced a level of absolute abysmal customer service as we encountered when purchasing from Mercedes-Benz of Plano. They are everything a slimy car dealer stereotype represents. Dishonest and double dealing to the core, with no ethical standards of honoring agreed upon contract terms, do NOT trust their word and do not even think about driving any considerable distance to finalize pick-up of what you have been promised. Go ANYwhere else and it will save you hundreds or thousands of dollars after you drive off the lot and realize that they have fraudulently bait-and-switched your terms for those that add significant additional costs that you are liable for after the purchase. Do yourself a favor and avoid this dealership like the plague.