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Reviews
11/21/2017
Service
I wanted to tell you that Susan Spencer and her father LaVerne were so helpful in helping me in selecting an engagement ring. I just read the below review and understand how hard it is to provide an accurate quote over the phone without ever seeing the product in question. I won't hesitate to continue doing business with the Spencer family.
10/24/2016
LOVE this place. Best service ever. Susan knows her stuff! Great selection. It's nice to have a place love this local.
03/15/2013
Called proprietor, Sue Spencer to inquire about having them set a saphire into an engagement ring...both being provided by me. She said she have to see both before giving me a quote...which is perfectly fair. But I told her that I need to order the ring and had choices of getting it in 14k white gold or 18k white gold and with a 4 or 6 prong crown and if she could guide me provided that the stone is 1 carat round. She just kept replying that she needed to see both items to give me a quote and that she still might not do the work. I found her to be very rude. So, I called down the street to Newstar Jewelers and gave the man the same information. He said, "Sure, no problem, I can help you figure that out." He suggested that I bring the saphire to him and that he would measure it and help me decide on the number of prongs, etc before I purchase the ring to make it easier and less expensive by getting the correct crown for the chosen gemstone. This is what I expected from Susan Spencer, but instead, I got rudeness. I wouldn't say not to shop at Spencers, because they may have great merchandise. Just don't try to get any information out of them that isn't making them any money...they won't bother.
Details
Phone: (815) 744-6000
Address: 805 W Jefferson St, Joliet, IL 60404
Website: http://www.spencersjewelrystore.net
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