ARS / Rescue Rooter Charleston

Moron technicians. Worthless customer service. Too many things wrong to report. I cancelled my service agreement in May. Still waiting on refund. I’ve called countless times and am always told something different. I keep being told management will contact me but no one has. This company is ridiculous! I’d give 0 stars if that was an option.

These people make Comcast customer service look good. Eighty plus tear old w maint contract on three year old unit calls them at 1pm almost hundred degree day to get service call on unit that quit working. They just show up after 8pm. They work on wrong unit- actually neighbors and they are told they were working on wrong unit while they were doing it. They finish, charge 85 year old lady almost $200 and leave. No cold aur was coming out vents when they left and they were told it was still not working. Over 90 degrees in residence and 85 yr old lady had to go sleep on neighbors couch. Next day ARS called and comes back. This time charges over $400. Attempted to talk w local mgt and all calls totally ignored. Had repair receipts showing serial numbers that proved they worked on wrong unit tge first time. Had to involve ARS corporate out of state to get the local ppl to even talk to me and eventually make things right.

Called on a Friday to get my ac looked at and then got a called during my time frame saying they are over booked don't waste your time calling these people horrible service