Emergency Restoration Experts

My experience with ERX was exceptional. Our garbage disposal failed and we didn’t realize it for a week and a half. We live in an upside down house so it not only destroyed the cabinet, but water leaked into the downstairs ceiling and wall. Brian, came over and he saw the state of my kitchen and informed me that, although they would try to save my granite tile countertops, it was not likely. It was probable that we would wind up having to replace all of the kitchen counters because granite, being a natural stone, is impossible to match. So we did have to change the counters so we took the opportunity to upgrade. Brian, Chris and Kevin, our job superintendent, all said we could do whatever we wanted as far as replacing the counters and they meant it. We chose a material that ERX didn’t work with and they were more than willing to work with the other contractor. In the beginning, I asked how long the whole project might take. I was given an average length of time of about three weeks start to finish. But because I chose to order counters elsewhere, it extended the job time another two weeks. Even though my job took a lot longer, I never got any complaints or pushback on what I wanted to do. They patiently waited for me to arrange what I wanted and then worked around it. And just because I went through an alternate vendor for my countertops, which cost them money, the quality of work from ERX never suffered. Kevin was my go-to guy for questions or any perceived issues that came up. He gave us realistic expectations and good advice making decisions as far as what we wanted to do ourselves to save money or not, and was forever patient. They even corrected a major structural issue with my cabinetry that was not affected by the broken disposal. The drywall guys, Alex and Mario, Manny the cabinet guy, Paco the demo guy, and Lito the trim and touch up guy and every other employee that came through our door was professional, neat, efficient and friendly. They were completely transparent about all charges and even juggled some costs to reduce my deductible. In all ways, working with ERX was an excellent experience and if I ever need their services again, I would hire them in a heartbeat.