More Info
- BBB Rating
- Extra Phones
Phone: (559) 622-0208
- Brands
- american crew, goldwell, nioxin, sebastian
- Payment method
- discover, all major credit cards, amex, master card, visa
- Neighborhood
- Central Visalia
- AKA
Metropolis Body Spa
- Other Links
- Categories
- Other Information
Bike Parking: Yes
Parking: Lot
By Appointment Only: Yes
Reviews
04/04/2015
I've been a patron of this salon for many, many years and have never had any of the negative experiences described by castle0816. As a matter of fact, my experiences have been excellent, great service, no long waits, notified promptly of any changes in scheduling, and I've always been treated as a valued client. I grew up in the Los Angeles area and moved to Visalia in 1978. While in L.A., I went to many high end salons, so I know what to expect and Metropolis has always had the same high standards as salons such as Eric Serena in Hollywood, one of my L.A. favorites. I highly recommend Metropolis! Love you guys!
08/29/2007
The Salon charges New York prices but is a far cry from New York customer service. After being a client for years, I have finally decided to stop patronizing this Salon. Extremely long wait times for an appointment with your own stylist, appointments cancelled at the last minute by the Salon or better yet not told till you arrive that your stylist is not there, loud and overly crowded Salon floor, had a very expensive winter coat stolen from the coat room which the Salon did absolutely nothing about. I would suggest Metropolis learn something about high end customer service before charging high end prices. After spending thousands of dollars at this establishment,I will definitely not be returning and would not recommend this Salon.
YES, it is TRUE, we ARE a very busy, energetic and popular salon and at times it can be hard to get an appointment. A suggestion would be to make a future appointment with a stylist before leaving to ensure a day and time best suited for you. Concerning cancellations - stylists can become ill at the last minute, just as patrons, and every attempt to contact the customer is made with the information available. As the owner I can not comment on your claim of a stolen winter coat. As of your posting date you have never brought that matter to my attention, so I am confused as to your concern about my responsibility or lack of. I believe we offer exceptional service and am truly sorry you had a negative experience. Please call me about any of your issues I would welcome the feed back.
Details
Phone: (559) 622-0808
Address: 117 W Main St, Visalia, CA 93291
Website: http://www.metropolissalonspa.com
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