Provident Jewelry

I just wanted to take the time to share my experience at the 541 5th Ave. S

Naples location. I had gone into get a quote on restoration for a 100 year old wedding ring set a few weeks ago. I am the third owner of this set with the two previous owners being my grandmother and great aunt. After one hundred years of continuous wear they looked a bit shabby and needed to be resized and refreshed.

I received a reasonable quote but unfortunately my budget didn’t allow for me to have them refurbished at this time. Two weeks later we lost my grandmother and I needed to travel to the funeral in Ohio. I was afraid that with the rings so loose they may fall off my finger during the trip so I opted just to get them resized. I needed them done practically overnight, and I knew it was a long shot but they kindly offered to try to meet the deadline.

Not only did they get the job done in time, they also surprised me by fixing a very noticeable bit of damage at no charge! The sales associate told me that the repairman was a perfectionist and wanted to make it right for me. I was so impressed that they went above and beyond my expectations that I wanted to share my positive customer service experience so that those looking for a jeweler to trust with their family heirlooms could be confident with a decision to choose Provident Jewelers.