Elite Dry Cleaners

I dropped off two bedskirts and a bedspread on Saturday. The owner told me that they do all the dry cleaning on-site. They do not send it anywhere else. I was told my items would be ready the following Thursday. I paid in advance----$49! When I went to pick them up on Thursday, the bedspread had faded. Red had turned all the white parts pink. This bedspread had never been washed and the white parts were definitely white when I dropped off the bedspread. The reason I brought it to be dry cleaned was to PREVENT the colors running. I told the people at the front about this and they argued with me and said the white parts were already pink. The "owner" was not there, but they called her and she said the tag was pink so she knows it has already been washed. It has not. She was lying...stonewalling. One of the bedskirts was ready, but they did not even put a plastic bag over it. The other bedskirt had not even been cleaned, and the desk clerks said all the cleaning personnel had already gone home. This place apparently has the wrong equipment, incompetent personnel, and a dishonest boss/manager. They apologized over and over for the fading and for the bedskirt not being done, but they did not offer compensation. They said I had signed a "release". They did give me $12 back for the bedskirt that was not cleaned. This is one of the worst experiences I have ever had with a service provider, and they should not be in business.