Apex Counseling Center

Shamefully unprofessional. Refused to answer my calls, as I missed an appointment, Which was the first one in a year. I'm always on time, never cancelled an appointment. Called 2 times day I missed, and 4 times following day. When I used my daughter's phone, they answered. They also lost my chart for 2 months. The receptionist/office manager is also very moody. If she is having a problem that day, you will hear all about it.

This is the single WORST counseling center in all of Baltimore. I would strongly recommend that you avoid them at all costs - even if you are desperate. They were directly responsible through incompetence and misinformation for thwarting my attempt to receive the immediate care my condition demanded. When I tried to lodge a complaint with the General Manager I was dismissed out of hand, apparently because I dared to be upset at the completely misleading communications that occurred prior to my making an appointment. The resulting damage both financially (in terms of travel plans) and psychologically (in terms of receiving proper and timely care) was far from negligible. This Center is obviously careless when it comes to their primary responsibility, which is their patient's well being. I cannot emphasize enough the necessity to steer clear of this poorly run operation, whatever their excuses. It is not worth the risk or your health.

I am appalled by the lack of professionalism and organization this office has displayed. I recently saw a psychotherapist no longer in their office, and all the insurance reimbursements wrongfully got sent to Apex, and Apex cashed the checks and my insurance has proof. It has been 2 months and Apex has not returned any phone calls made from my insurance company, and so I went into the office today. The office manager, Mollie Reillo claimed it has been taken care of, and when I told her the checks were cashed and the insurance company is waiting for their money back, she told me the owner is on vacation and so she couldn't help me. This staff probably all got a raise on my psychotherapy reimbursement money. DO NOT BE A VICTIM IF THIS FRAUD. There are plenty of other honest places out there, and Apex Counseling is not one of them.