Gold Mech Inc

My Mother's house had plumbing problems for several months. She originally contacted Gold Mech in December, 2012 for an estimate, but as she was undergoing a series of medical tests it was understood the work could not begin until January. Due to a series of unfortunate misunderstandings involving an unpleasant receptionist at the company (a situation that I believe has been taken care of by management), work did not begin until the end of March.

A supervisor personally came to her house to inquire why the work had not been done. She explained that none of her calls were ever returned, and the receptionist had been very rude. She had given up on the company at this point.

Once that was cleared up, they agreed the work could begin the next day. My Mother called to tell me how the work was progressing, and to say how happy she was with the polite employees and job being done. Today another supervisor visited to check to make sure everything was working properly, and explained to us again what all they had to do to her house. The final price was actually lower than the original estimate. We couldn't be happier with the results.