Chesapeake Family Wellness

I have had a very negative experience with Chesapeake Family Wellness and found Dr. Cloquitt’s staff to be unresponsive and unprofessional. I am young and healthy person and I have been getting an occasional adjustment from another chiropractor for years. Being relatively new to the area, I went into this clinic a few months ago for an initial visit after seeing their advertisement for a free exam and consultation. I was pretty underwhelmed by the whole experience. The facility itself looked a bit outdated and little bit difficult to find in my opinion. Having had x-rays taken recently at another facility, I brought these with me for the chiropractic to review (this will become an important fact later). Dr. Cloquitt spent a few minutes with me and for what it is worth; he seemed like a nice guy. I think I went in mid-week and as I was leaving the receptionist, Jackie, asked when I wanted my next appointment. I said maybe next Monday. She asked me if I wanted to wait that long and I found her “suggestion” to be a little high-pressure for my taste. Needless to say, I will never go to this clinic again.

A few weeks after my first visit, I received an invoice for over $400 dollars. My insurance company was billed for x-rays that were not taken at this office and for a consultation that (as advertised on their website should have been free for a new patient like me). Jackie provided me with blatantly incorrect information regarding this issue and I felt that she failed to respond to my questions in a direct and meaningful way. A few days ago, I received a letter from these folks telling me to pay them in 15 days or they will send me to collections. And again, when contacting Jackie again for a timely resolution to this matter she told me that my case was refereed to their “Executive Director”.

Give me a break! This doctor incorrectly billed my insurance for services not rendered in his office and is not honoring an advertised special. I understand that businesses sometimes make mistakes but this situation has only been aggravated by the poor customer service they have provided. I have already reported this billing discrepancy to my insurance company and will be filing formal complaints against this office with the appropriate regulatory authorities. I would not recommend Dr. Colquitt to anyone.

I have multiple injuries due to falling off of a chair. Since signing up with Dr. Colquitt I feel 1000 times better. The staff is not only outgoing but caring. During each visit movies play on several tv screens. I enjoy my visits so much that I miss the staff when they are closed.

Friendly Staff, Skillful, knowledgeable doctor returned me to health once, and I returned after a second injury for them to do it again.