New Shackle Island Vet Hospital

New Shackle Island Vet Hospital, I was able to get in the day I called. I had a sick cat and couldn't get into my (prior) regular vet's office soon enough. I appreciated being worked in on the same day I called. The reason I called this vet's office is I had asked a lot of people who they recommended and this one kept getting mentioned with glowing reviews. Over and over and OVER. Now I understand why. The staff is very friendly and professional and caring. I had to leave my cat there for treatment and while the doctor tested my cat was kind and I could tell, very competent, he was also truthful in a very kind way explaining to me what was happening and what to expect. He explained everything to my satisfaction and did not rush me. He was gentle with my sick kitty and gave me examples of how well things could go but also explained that sometimes these things just don't work out. This message was delivered in a way that made me feel comfortable and I knew that if my kitty could be saved, this would be where it would happen.
The pricing is extremely reasonable and while I have been to many veterinarians in my life, I have to say that there has NEVER been a clinic like this one. I see now why everyone who takes their pets here love it. I am a client for life and I will NEVER leave these wonderful caring people. I just thank God I found them.

I'd like to thank them for being very kind to our pets. They cared for all of our pets. The care was, well I can only say "incredible." Our oldest was 19 and I had a very hard time at the end. They were extremely kind and caring at that time. Our youngest Chihuahua is getting old too. I view the care as the reason they live so long. (for dog's) The youngest has not been a healthy as the first was. But if she does get sick, they've always fixed her up with great care, and "patience with me." They've done followup calls and followup checkups. I can't say enough good about them. I trust them and appreciate all they do for us "and the children." :)

Vet is good at giving shots and cutting hair, but they are only out for a quick an easy paycheck. all four animals that I brought to new shackle died a day later give or take because of their poor practice. one dog a week prior they told us she was in good health, the next week we had to put her down. we brought a cat up their because he wasn't eating or drinking and the pumped him with a fluid that paralyzed him and he died the next day. next we brought our dog which had been attack by another dog, and during the operation she died, not entirely their fault, and last we brought our cat who suddenly fell ill and could not walk up there to be put down, they left us in the waiting room while the cat was dying for an hour and took four people ahead of us for shots, after the fourth person we left and one minute later she died. when i call to talk to the vet about it they turned it on me and said i was a bad owner, needless to say i burnt the bring, had my files transferred to another vet and was hung up on. DO NOT GO TO NEW SHACKLE VET, BAD WITH ANIMALS!!!

I witnessed a black lab hit by a truck. They brought him to this establishment as nobody in the neighborhood seemed to know who he belonged to. I am an animal person and wanted to help this poor dog since he was in fact going to survive. I told the staff that I was willing to contribute money towards his recovery.

Dr. Koehler started talking to me in a condescending way, and I didn't understand why since I was only there to help. He then told me that some people come in "portraying" themselves as good Samaritans to get a deal on the bill or to find out how much the bill will cost. I told him that I was insulted by that, we can't take in any more animals, and that his demeanor will stop any other kind-hearted people from coming forward. I received no apology. I am disheartened by this whole situation.

I can not say enough good about this doctor and their staff. I had a daschund for 14 years that I had to make the hard decision that he needed to be at peace and out of pain. He could not eat or walk and after sleeping on the kitchen floor with him all night I called his doctor and they helped me through it. Not only were they kind, understanding, and very caring the next day when I got home from work I received a card in the mail that the entire staff signed. They have been my animals doctor since I moved from NY and they always will be. Thank you to the dr and staff and I highly recommend them to anyone.