Veterinary Emergency Service West

Avoid this place at all costs. It was an absolute nightmarish experience. First of all, they have money hungry robots working here. There was no compassion or concern for my sick little cat. My kitty was sick after coming home from the vet (Dr. Gorman, Sheldon Vet in Plymouth), she was given either too much of a sedative or allowed to become hypothermic, or both. I know this not because of speaking to neither the ER zombies nor Dr. Gorman but due to speaking to another vet about the situation. In fact, Dr. Gorman doesn't take after hours calls and actually (on her voicemail) recommends the vet ER. But I digress!

Basically, they told me I'd have to pay $2,800 (!!!!!) up front to have them care for my cat overnight (they didn't even tell me what was wrong). When I said that I didn't have the money, they said that she probably wasn't going to make it through the night. One of the most devasting decision of my life. >.<

I took her home and called my old vet, Dr. Cavender, at Salem Vet, and even though we were no longer patients and it was 10:00PM on Saturday, she talked me through how to make my kitty better. ADDITIONALLY! She said if my kitty got worse, I could bring her in for overnight observation for $25.00.

The staff at the Vet ER will take advantage of your love for your animals. Don't let them.

I highly recommend finding a vet that will answer after hours emergency calls. They're out there.

This place is all about making money. They don’t care about your pet or your feelings. Our 14 year old dog was unable to walk, unable to stand, loss her bowls, throwing up, drooling the list goes on. They wanted to hold her for 12 hours and run tests. Never gave the option to put her down. We told them we can’t afford all that and they gave her a shot for nausea and sent us on our way. We took our dog home and waited for our vet to open. Needless to say we had to put our dog down this morning. RIP Roxie!❤️

We got prompt and courteous service. They were so nice and took great care of our puppy. Would highly recommend this veterinary emergency service to everyone.

the by far the WORST place to go to they were mean to my dog and rude to me. did not tell me what they were going to do to my dog IE;testing in till i told them i was going to walk out. they made me pick up my dog to put on the table with no help from the doc but to sit there and look at me. NEEDS TO CLOSE THERE DOORS DON'T WAST YOUR TIME HERE

My dog went into labor on Thanksgiving. By 10:30 pm she started pushing out a puppy hind legs first. Puppy was half out and that's when it went down hill. Rushed her to Veterinarian Emergency Services immediately. We wanted to save the puppy...they weren't so motivated. Took over an hour to even look at my dog and by the time they did the exam, the puppy was dead. Our dog needed an emergency C-section. Demanded $2500 up front to do it. Had the money in the bank but being the middle of the night on Thanksgiving that just wasn't going to happen. Couldn't even take out those kind of funds from an ATM. Nor would they accept a check. They gave me ZERO options. It was beg for the money or take your dog home to die. Borrowed the money from a relative. They waited another TWO HOURS to get to the C-section. Additionally, they said they would spay her to avoid another pregnancy...didn't happen. One year later, my "spayed" dog is suffering a case of full blown Pyometra. If you need emergency services go to another clinic. This one needs to be shut down!

If Emergency is at all avoidable, seek treatment elsewhere. If you have to seek treatment at this facility, be prepared to pay $$$ just for an exam. They charge $90 extra if you see them after midnight, beyond the normal exam fee. Isn't that the point of after hour care? I knew going to an after hours animal hospital was going to be expensive, but $465 for a blood draw and euthanasia?

The heartbreaking experience of having to choose to put my beloved family dog to &quot;sleep&quot; was devastating for me. I was by myself at 2:00am when I informed the doc of my decision. The Doctor was very good and professional. The Tech who took &quot;care&quot; of the payment and injecting the sedative was awful. I was in visible (puffy red eyes, runny nose, tears) distress and this Tech gave me the 3rd degree about my Care Credit account. She seemed to care more about how I planned on paying than having a heart, to try to be a little more understanding. She even had a very sarcastic response to a standard question. I was frustrated, but didn't say anything at that point. By the time she squared away my payment for services, she took me to another room where I was able to say my goodbye to my dog. From past experiences, the tech administering the euthanasia, usually talked through each step. This particular Tech seemed like she was &quot;busy&quot;, she pushed the meds through, without even saying so... Next thing I know, my dog is gone. She takes her stethoscope, listens for a heartbeat.... She says &quot;he is gone, you can leave when your ready&quot; and just walked out. I understand they don't have a connection to the animal, but it seemed so cold and callous.

Nichols Vet Clinic in Wayne, went out of their way to be comforting last time I had to put a pet to rest... I hope that if I am ever in this situation again, I can choose to use a different practice. I wouldn't recommend this place based off of my last experience, just 2 days ago.

When I unable to contact my Vet for 2 days, I called these people. They told me to bring my dog in right away. I had to make a difficult decision, but they were compassionate and professional. I would recommend them .