Best Friends Pet Care

Last year, I adopted a dog and took him there because I heard it was the best in the area. The rescue group said my dog had a murmur. On our first visit, they said he had a "heart squeak" and on his last visit, they said they didn't hear anything at all. And made no reference to the previous "squeak" as to whether or not it healed, or the vet in particular was inept at hearing a squeak, or the previous vet was just hearing things.



During the visit, they mentinoed he has tarter on his teeth. When I called to ask if he should maybe have a dental cleaning, the receptionist said, "Did you ask the vet if he needed a cleaning?" I said "No, I wasn't aware that I needed to suggest my dog's medical care to the vet." I also mentioned he has sores on his mouth (both during the exam and over the phone). They told me I could schedule another vist, which of course I would have to pay for, to address these concerns. Concerns which I felt should have been addressed during the most recent exam. So I'm not really sure what I paid for this past time.

We have used Marina Bay for years. The staff is wonderful and remember you and your pets. Dr. Kim and Dr. Larry - husband and wife are the main veternarians - but they have at least 2 more on staff. We go to Dr. Kim almost exclusively and she is amazing. She really cares about the animals and takes time with you explaining issues or procedures. You do not feel rushed or hurried during an appointment. I feel my pets get better medical treatment than I do with my own personal physician.

Our situation is unique in that we are sailboat cruisers currently living in Guatemala, Central America. I have two of their regular patients onboard. When we asked them to refill our Heartguard, they sold us six months worth and refused to sell us any more without the dogs coming back to the US for testing. That is not an option, we can't sail or fly back to the states for a test. We live in a jungle area where it's crucial that they be protected against heartworms. I was shocked that they didn't understand that in a jungle in a third world country, vet care is non-existent and they are our regular vet. We asked them for help because we've supported them exclusively while living in Kemah, Texas. We have never ever let our girls go without protection and their records prove that fact. Their ignorance in this matter is putting our girls in life-threatening jeopardy. Sorry, but this is just wrong! I am very disappointed.