Patient First

I know most people go to urgent care facilities because they have no other options. However, if you do have other options I highly recommend you make use of them.



The facility is large and nice, the receptionist was kind and the medical staff brief but cordial. I went there for the first time at 1:50 or so on Sunday afternoon with an allergic reaction on my hands and a similar breakout under my nose. I knew they were different things because I had been to my primary care doctor about the facial reaction some weeks before, been treated, and it returned over the weekend.



After 20 minutes I was taken back to exam room. The facility was somewhat busy, but in the time I had waited only 2 people had been called in before me. I sat in the exam room for over an hour. No one came to check on me. I poked my head out several times to ask if I'd been forgotten and was ignored. When I finally got someone's attention, after 45 minutes of waiting, I was told there was only one doctor, but she would be with me soon, she was going down her list of patients. I didn't see the doctor for another 30 minutes.



The doctor did not look at me when I spoke, she asked me minimal questions, and she volunteered no information. She looked at my hands and told me there was nothing she could do - I had to stop touching whatever I was allergic to. (I get that. It's cool.) But then she refused to look at my face. At all. She kept repeating that it was acne, and if it wasn't I had to see a dermatologist.



I don't mind being told I need a referral to someone else, but I do mind it when I'm not even allowed to begin my symptoms. She told me she really just thought it was acne and told me to get an acne scrub. She refused to listen to me speak about the subject. I highly doubt an acne scrub will help since I was using one when this began, and I highly doubt it is acne since I've experienced a good bit of acne in my life and this does not look or feel like any acne I've ever had before.



Had she looked at my face and let me tell her what was wrong with me maybe she would have realized this.



In total, the doctor spent about 7 minutes with me and I left in tears. It is a very frustrating thing to be sick, scared, in pain, wait two hours for help and be refused that help. I've never experienced this kind of treatment from other urgent care facilities, so I do not see a reason to be treated this way here. I don't think I'll be going back.