White Star Movers

I called White Star Movers to have all of my stuff moved to a storage unit. My house sold in one day and I still hadn't found a new house to move in... Chris came out and gave me an estimate and everything was loaded up and out of my house within a week. I was going to go to a public storage but then Chris said White Star had storage there. The price is $40/month, which I thought was pretty reasonable. All 3 guys were very professional and everything went well I thought. I would definitely use them again.

I had an appointment with Whitestar/Mayflower today. He never showed up and never called to reschedule. This is after a month in advance booking and a reschedule for or original appointment two days ago (I got a reschedule phone call an hour and half before the appointment time) because the guy who was supposed to come, apparently went out of town all of a sudden. To put icing on the cake, I called their office and no one will answer the phones and no voicemail is available. I understand this may be due to a large storm we had last night but our power company is not reporting outages in their area right now, I checked). None of this excuses the fact that NO ONE contacted me to let me know he was not coming (Good business practice is to have contact info for your next day's appointments in case of a setback or possible early arrival). I am not even going to mention the confusing emails I continue to get from their company telling me that I do not have an appointment and that I need to reschedule (according to an office employee, it is ANOTHER clerical error caused by the fact I contacted corporate first??? Really?)



These types of "clerical issues" are not issues I DO NOT need on my move day, and their office has shown me that they are not capable enough to handle a smooth move day, since they cannot even get the estimate appointments squared away correctly.



I understand there was a huge storm last night, I was in it too. But everyone in this area is doing business as usual, and that is after not having power most of the night and some of this morning. Yet I was still able to find their phone number, know I had an appointment and made sure I was available during that appointment time.



If you were my friend and I was giving you advise on whether or not to use Whitestar/Mayflower in Detroit Metro, I would say, "STAY AWAY from them and go talk to Untied or Allied...THEY SHOWED UP and were SUPER professional!"