Aadvanced Limousines

I am honestly appalled at how our service was handled. I called and was very specific about what I was looking for and why I was looking for it. My sister wanted our whole family to be able to ride together for the funeral of her 20 month old daughter who was murdered. We are all grieving and hurting like never before and not only did they fail to actually inform their driver of the situation after I repeatedly told them to make sure he were aware, but I had no actually warning about what type of limo was picking us up. As much as I should've expected a hummer considering how many people it carrier and I at least prepared my sister that they only had white ones, I was not prepared for pop music to be playing loudly and it looked like something I would take to a bachelor party, not a FUNERAL for a child!!!! I don't know how I could've stressed how horrible a situation we were dealing with. My sister paid $500 to enter into a bad joke with lava lamps lit, music playing, and a floor so short my dad with knee problems could barely get in on the worst day of her and my entire family's lives. The driver was good, he did at least wait to take payment til the end and informed me that he was supposed to get it within 15 minutes of arriving, but when he realized what was going on he waited, otherwise this would be a whole lot worse since no one informed me I would need to pay right away - which was as we were leaving the church to go lay her to rest. He should've been warned too since he has children and this is a situation that hurts everyone. I think your company is unprofessional and over priced and I can't believe I subjected my sister to it and worse that she paid so much for it on top of the funeral cost itself. On top of that the limo was in poor condition and there was an exhaust leak which was bothering the passengers in the back which included the 20 month old twin sister of the child we were burying that day. I will certainly never be recommending your company to anyone and words cannot express how deeply unsatisfied and upset my entire family is with your company. if they had any heart at all they would refund my sisters money