Richmond Family Practice

I AGREE WITH EVERYTHING BLUEFROG152 HAS WRITTEN!!! ALSO, THEY CHANGE YOUR DOCTOR WITHIN TIS PRACTICE WITHOUT YOUR KNOWLEDGE. DR. MAUGHAN IS THE BEST AND WHEN HE WAS MY HUSBAND'S PCP, HE REALLY HELPED HIM WHEN HE WOULD HAVE GOUT ATTACKS. THERE ARE A FEW PROBLEMS WITH MY HUSBAND'S CURRENT, BUT THE BIGGEST PROBLEM WE ARE HAVING AT THIS TIME IS WITH TH NURSE!! IN SHORT, SHE'S RUDE, UNPROFESSIONAL AND UNCARING IN OUR EXPERIENCES WITH HER. ALSO, THIS NURSE APPEARS TO BE IMPATIENT. SHE RETURNS CALLS RIGHT BEFORE THE OFFICE IS CLOSING. ALSO, SHE IS DISHONEST. MY SON CALLED HER FOR HIS DAD IN REFERENCE TO THE PAIN HE WAS EXPERIENCING BECAUSE OF A GOUT FLARE UP. SHE MADE A VERY DEROGATORY COMMENT YET BACK-PEDDLED AND DENIED IT WHEN I CONFRONTED HER ABOUT IT. THE FOLLOW-UP IS AWFUL. MY HUSBAND WAS TOLD HE NEEDED TO GET A TEST DONE OR HAVE A MRI. YET THE ORDER WAS LOST AND HE HAS NOT HAD IT DONE AS OF THIS DATE. HE IS HAVING PROBLEMS GETTING HIS NEW GOUT PRESCRIPTION FILLED AND HE'S SUFFERING WITH THE PAIN. THERE IS A LOT MORE TO TELL BUT IN THE INTEREST OF TIME, I JUST WONT. I AM JUST FED UP WITH THESE UNRESOLVED ISSUES AND HIM HAVING TO SUFFER, SOME CHANGES ARE DESPERATELY NEEDED. FINALLY, I CALLED THE NURSE TODAY TO TRY TO GET SOME OF THE ISSUES RESOLVED. I WAS SHOCKED THAT SHE CALLED ME BACK WITHIN 10 MINUTES. I DECIDED AFTER ONLY A FEW MINUTES ON THE PHONE WITH HER THAT I WOULD RATHER SPEAK TO EITHER OF THE DRS INSTEAD OF HER BECAUSE OF HER ATTITUDE, SARCASM AND DISHONESTY. IN MY OPINION SHE IS NOT VERY PROFESSIONAL. I DID NOT GET A CALL BACK TODAY. FED UP AND DISAPPOINTED.