Saddleback Plumbing, Heating & Air

Saddleback Plumbing are heros in the eye's of my family. I phoned to set up a repair of my Ac unit and spoke to an angel named, Lauren. She told me that she could have a tech out to my home within 48 hours. I was thrilled because this was two weeks sooner than anyone else had offered and I expressed to her that it was literally a "life-saver" because we had just that moment picked our 13 1/2 year old dog up from the surgical center where she had undergone a surgery to tie back paralyzed muscles in her larynx that had been blocking off her supply of air and suffocating her. When we were being discharged at the hospital, the doctor told me that ,"these dogs need to be in air conditioning constantly because they cannot be allowed to pant and they cannot ventilate themselves properly". I explained to Lauren that our Ac fan unit had burned out the day before and we were so grateful for such a short wait offered to us by Saddleback. We hung up and my family and I prepared to work around the clock with ice and fans to try to keep our dog cool. Within 2 minutes, Lauren was on the phone calling me back. She had spoken with management and the decision was made that a technician would be at our home that evening to fix the problem so that our dog would be comfortable and safe! I literally came to tears...there are no words to describe the relief that washed over my already totally stressed out family. Saddleback Plumbing and Lauren helped us to get our dog through the first most critical days of her recovery . We feel forever indebted to your company and will NEVER use anyone else. Your technician was prompt and wonderful. Another person called us to give us a status on his arrival and offer "best wishes" to our dog in her recovery! Each time we spoke to anyone in the office they mentioned her and wished her and us well. It was so comforting. And, in todays times, when people can be so detached and self consumed, it was the most refreshing experience and, it could not have come at a better time, as we were so stressed and devastated by her condition. I am happy to tell you that she is recovering well and comfortably enjoying her air conditioned home! THANK YOU SADDLEBACK PLUMBING and big kisses for Lauren from Phoebe (our pitbull that had the surgery)! <3

Your rating: 5 / 5

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