More Info
- Extra Phones
Phone: (757) 340-7740
Fax: (757) 240-4807
- Brands
- jacuzzi, patio
- Neighborhoods
- Green Oaks, South Newport News
- Other Links
- Categories
Reviews
04/06/2019
Was there today, we waited seeing the staff was busy but someone walked in after we did, guess they knew the staff and jumped ahead of us...left without anyone saying anything to us as if we did not exist. Not just bad, but inexcusable. We will never bother to visit again and we are serious shoppers.
09/29/2014
Purchased a hot tub from this location and couldn't be happier!! The sales staff was extremely knowledgeable and friendly. I would definitely recommend this company and their products to my friends.
09/24/2014
My experience purchasing a pool from Jason at East Coast Leisure was fantastic. There was a problem with the pool that was delivered to me and it only took one phone call to have it picked up and a replacement brought to me in time for installation. Jason called me several times afterward to ensure I was satisfied and to ensure everything went well with the delivery and installation. Also, I appreciate his salesmanship in talking me into spending a few more dollars for the better pool. The one he recommended will out live me. Great customer service and great people at East Coast Liesure.
06/23/2014
East Coast Leisure is a company which fails to stand behind their product after product is sold. We bought an umbrella from this company and the lights in the umbrella fail to operate. I was told by a salesperson that i needed to contact manufacturer,Treasure Garden, concerning the issue. The warranty is stated by the mfg. that any issues on purchases need to be returned to dealer. East Coast failed to honor such warranty.
03/08/2013
Provided by SuperpagesConsidering the area, they do have the best pool and hot tub products at the best prices. I've gone there to purchase chemicals and accessories since they opened and will continue to. The few water issues I've had, they have been able to walk me through correcting them.
11/28/2012
Provided by SuperpagesI feel the same way about this store there are no business skills when it comes to the store in newport news. I visited this store a least 10 times over this pasted summer , in the beginning of the season the service was okay there was a young lady there that helped alot but i assume she is no longer there . The manager always has an attitude on phone and in person . I needed a pump worked on and it took them 3 weeks to finish it and then charged me an arm and a leg. The next time i need something for my pool i will either go to best pools or i will be taking a trip to the Chesapeake store for my supplies .
06/26/2012
Provided by SuperpagesNo Return Policy; I purchased a pool liner for $320.00, when I got it home the liner was to small. I tried to return it or at least exchange it, they wouldn't even consider either. There is no in store or online policy, they didn't even tell me that there was a no return policy. They have the worst customer service ever!
04/23/2009
Provided by SuperpagesI purchased a pool table from these guys and they came out and installed the table. After they installed the table I was Very unhappy. The seams where the slates came together was not smooth and caused the pool balls to changed direction. When I called them they stated that they do NOT wax the seams and that the slates just match up and that there is nothing they could do. Then I noticed that when they screwed the wood frame together the screw came through the side on two of the sides. When I spoke to the manager I explained that I was unhappy and wanted to return the $1800 table and he stated that they would not except the return of the table since I had the table for 12 days.
Details
Phone: (757) 240-4801
Address: 10535 Jefferson Ave, Newport News, VA 23601
Website: http://www.eastcoastleisure.com