Sala Family Dentistry

They Sure Advertise A Lot



Went in ready to have a cleaning and checkup, but all they did was x-rays.



There was a lot of staff there, the place wasn't busy, and the hygienist was really professional.



Had a bunch of x-rays on and OLD style machine, which was a HUGE turn off, I thought this was a MODERN dental office.



Was quoted and OUTRAGEOUS sum for a simple fluoride treatment, THAT kind of gouging is totally unacceptable.



When you walk into a dental office and drop 3 bills and spend over an hour and a half, you expect something to actually get done other than just x-rays. Don't waste my time, there's a reason I always show up for my appointments early.



I don't want tote bags and crap, I want a dentist I can trust, and I expect you to deliver when you advertise how high tech you are.



I considered this office a HUGE rip-off. Wouldn't recommend them except to people that annoy me.

I was recently a new patient of this office. I switched from my original dentist due to a new health-care plan. Initially, I was super impressed with the office-- they gave me a little gift when I arrived and the dentist seemed very knowledgeable.



The good experience ended there. I had about $2K worth of work done (a crown). At that appointment they had a dental tech assisting who was clearly a trainee. I am certain of this because there was another dental tech standing outside the room telling her how to hold the instruments. Throughout the procedure she seemed really uncertain and made me a little nervous. For my follow up appointment, I was again provided with the same dental tech (the trainee). She was unable to figure out how to properly turn on the nitrous oxide and needed help. Another dental tech came to replace her because she was having trouble taking my temporary crown off.



After the appointment, I realized I had accidentally not followed the correct payment procedures my company requires for reimbursement. When I called to get help on this, the office manager was really rude. She wouldn't allow me to finish my sentence and kept interrupting me by saying "it's impossible!" and "there's nothing I can do." I told her I felt she was being rude and not very customer centric. I even emphasized to her that it was indeed my mistake and that if it wasn't reversed I would have to eat the cost. She didn't seem to care and even told me "it's not my responsibility to know how you're supposed to pay for your dental work." I was very upset by the interaction but dismissed it as a cranky office worker. Since I was able to work the payment out through my work, I didn't follow up and mention the interaction to Dr. Sala-- I thought it was probably just a fluke since the rest of his office staff was fairly nice.



After all of this, I received a (certified!) letter from the office stating they were discontinuing the dentist patient relationship. Since there was no explanation as to why, I called the office. They stated (and I quote!) the dentist "dismissed" me due to my interaction with the office manager about the payment. I was totally floored. The dentist never even contacted me to understand my perspective on the interaction. I found the whole experience to be very negative and would certainly not recommend this office to anyone.

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Dr. Jason Sala is really nice and the staff are wonderful, you won't be afraid of this dentist because he puts you at ease and he is very easy to talk to