Superior Heating & Cooling Co

I am an 88 year old widow and my furnace went out Thanksgiving night. My son-in law called Superior the next morning and they sent someone out that afternoon. They put in a new furnace that same day. The service people were professional and very courteous to me. I felt comfortable with them in my home.

by airchico on 11/08/2013

Took advantage of my 81 yr. old, legally blind, and veteran Dad with lies, outright deception, and excessive parts mark up. He'd had the Igniter replaced three weeks earlier by a different company. The furnace went out again and he called, regrettably, Superior Hearing and Cooling. Dave came out, my Dad told him that he'd just had the igniter replaced less than three weeks prior. Dave went downstairs and shortly resurfaced. He told My Dad the igniter was bad and the Hot Flame Sensor needed replacing. My Dad said the igniter should be under warranty and that he wanted the parts being replaced. Dave then went to his truck and returned telling my Dad the igniter was in fact under warranty and there would be no charge. After roughly 15 minutes time replacing the igniter and Sensor Dave came up and gave him the bill for a total of $396. Dad said something about the high price to which Dave responded "that's the cost of doing business. He wrote the check and Dave started out the door. My Dad had to ask again about the parts, Dave then retrieved them from his pocket and laid on the table. Once I saw the bill which was $189 for the igniter which he was told there would be no charge,(3 weeks earlier from the other company it was $139, $50 more), $109 for the hot flame sensor, $68 for the service call, and $30 for the diagnostic charge. I had the parts tested and the igniter was bad, but the sensor was perfectly fine. I displeasure of speaking with Alan Mackey, vice-president of Superior. I suggested it was isolated to the technician and not his company's business practice. He defended Dave as doing nothing wrong since my father had signed the ticket. (My legally blind Father). Alan was rude and dismissive but ultimately stated "I give you a hundred dollars if that will make you happy", very condescending. I declined. I had requested the money for the parts only, not the diagnostic fee or service call. I also checked on those parts cost retail for me about $15 for the sensor and roughly $30 for the igniter. When I told Alan I would be speaking to blind and veterans groups about the situation which Mackey responded "call whoever you want". read less