Howard Air

Was with them for 10 years...what a deterioration in service. I have had multiple properties with them and gave them a lot of service over the years. I just had to have another evap coil replaced for $2500 dollars in my condo for the 2nd time in 4 years. Why to we have a bi-yearly maintenance program? Aren't they supposed to monitor and check for issues like that unless they were intentionally done! I know Arizona is the landing zone for unscrupulously HVAC companies. They are kind of like car dealership service departments...they smile at you when you enter and laugh at you when you leave. When you try to rectify the problem by talking to the service manager, they are at perpetual meetings for two weeks straight! Hats off to the people who answer phones all day and protect they're "boss" from people like me.

In summary, Howard Air used to be a great company, but is no longer! They are expensive and unscrupulous. You can't count on them doing any of the 44 or 80 point services you pay for. You have to be concerned that they are damaging the system further so it causes you issues down the road. I've given by 4 home business to a new company...which is 1/2 the price of Howard Air! If they do less than they say, I'm still saving 1/2 my money and now will call my Home Warranty company when I have an issue instead of using another marginal HVAC company in AZ!

Howard Air is Phoenix's preferred air conditioning repair and replacement. Whether you need your ac repaired or replaced, Howard Air's service guarantee is sure to please.

They observed the problem, and brought a new fan blade to install. After installing and verifying all was running properly, the problem was fixed. It appears that the old fan blade didn't mesh well with the new motor, which never vibrated. I guess sometimes when fixing one problem, another comes up! Good news was that they covered each additional visit and the new fan blade at no additional cost.

Joe, the comfort consultant (Sales), was very polite and answered all my questions and helped me figure out the best unit for my house. The installers were prompt, friendly and cleaned up everything when they were done. About a week after the unit was installed Tony came out and checked to make sure everything was functioning properly. He told me how to take care of the unit and answered my questions. There was some technical questions I had as to the operation of the unit, so he set up an appt. with J.C. to come out. J.C. came out also checked the unit, which by the way was running just fine. The customer service and prompt attention I received was superior. I called the office a couple of times for info and received the same great customer service. I even received a return phone call asking if I received the info in the mail I wanted.

I was very pleased. Last night we noticed the carpet was damp in the bedroom next to the AC closet. Discovered that the AC was leaking this a.m. Like most folks, we don't know much about HVAC, and feared that a leaking unit meant a serious outlay of $$$$. Not so. The service representative arrived within about 2 hours of our call and immediately diagnosed a clogged drain line, a relatively minor problem. I can't speak to the reasonableness of the repair charge. But I was very pleased with Howard Air's responsiveness and the technician's knowledge. In the past, I've dealt with technicians whose knowledge and honesty I wondered about. By contrast, I felt like the Howard Air technician was honest ... and knew what he was doing.

We found our experience with Howard Air to be very courteous and professional. We would not hesitate to use them again in the future.

I used them to install the heater and air conditioner 2 years ago. They were really very competent, fast and fair.

They were professionals. They were really proud of what they do. The quality and the price were good. They were prompt and systematical.

People were friendly and courteous. Came same afternoon, explained everything and corrected problem

We are very, very happy with the responsiveness and professionalism of the office staff and the technician. It also speaks well of the company that they were stocked with parts to fix our problem immediately. We couldn't be happier.

Arrived on time, did a great job of checking out our heat pump and explaining how it worked. The unit needed refrigerant and we were quoted a price for that before the technician did the work. Great service, very courteous. Will certainly use them again.

Patrick took care of everything in a very friendly and professional manner. He made a minor change to the condensate drain on the heater, but completely explained what and why he was doing it.

The folks at Howard Air were extremely responsive after my heat went out over the holidays. After a desperate phone call on New Year's Eve, they came out to assess my Heat/AC unit after a previous company miss-diagnosed the problem. I would highly recommend this caring company and will use them in the future.

Very happy with Howard Air thus far and the installation is done for the first day and will continue to the second day. Estimated to have everything done by 2 days. Very nice people from Howard Air and strongly recommend for anyone to use them.

Service man arrived on schedule and was very professional.

The installation was completed on time as promised, the removal of the old equipment and the clean-up afterwards Everything was done perfectly, and I could not be happier with my decision to use this company.

They came out and replaced my thermostat. I had purchased one for gas heat and needed one that was for electric heat. They replaced it and they also did my annual service. They are very accommodating to your schedule. They took their time to show me how to do the installation. The guy put some booties over his shoes and that was a nice touch. I had a little problem and he came back within the hour. They were very polite and I have referred them to a friend.