Southridge Animal Hospital

We have taken our pets to Southridge for over 10 years. They have always been compassionate, caring and genuinely care about their patients. When our Basset Hound developed kidney failure, they took amazing care of her, answered all of my questions and patiently showed me how to give her IV fluids so we could treat her at home. When the time came to put her to sleep, they were so sweet and kind to us and our girls and I will forever be grateful for all they did for us that day. The vets and staff at Southdridge are truly phenomenal and your fur babies could not be in better hands.

I am very disappointed in this place. I switched to them based on others recommendations, only to be treated like my business is not appreciated. They price gouge you for meds, shots, and visits. They say they will price match, then recant their offer. They would rather lose a customer instead of doing what's right for the them. They force you to buy their overpriced preventive medicine by not allowing you to order from online sources. Price gouging and taking advantage of people's love for their pets does not look good on you Southridge. I'll be switching to a vet that cares about my animals and doesn't rip me off.

I have gone to Southridge for many years and Dr. Jones and his staff have always been excellent in their care of my 4 legged babies. They diagnosed my dog with Addison's disease because they listened to me. I am grateful to Dr. Shores for her excellent care in taking such care. She kept me posted on all his labs and made sure if I had any questions they were answered. Not only would I never go elsewhere they are also very reasonably priced and have seen them work with others on financing the care of their pets

Vet is very disorganized and as soon as we had a problem the vet told us that we obviously only care about money and decided to let us go as customers... I have spent over $7000 dollars with multiple animals. The vet did a terrible job on my dogs surgery, got my mastiff home only for him to bleed everywhere, called the vet they said if we can stop the bleeding it would be fine. He then got an infection and the vet blamed me, instead of taking responsibility for a terrible job. Dr shores stated that I declined the antibiotic for the surgery, I personally would never do that. Instead she told me about acne medicine and said that he needed it, I agreed and said I already have a product to help him with that. As soon as the problem arouse they pointed fingers and charged me $380 dollars to fix him, when the original bill was already $1100 for a neuter... Tried to reach the vet on more than ten occasions and could never get a response... Very unorganized and very childish when it comes to them making a mistake... Even if I could I would never go back after this experience

I have taken all of my animals, as well as animals I have fostered, to this vet for almost 9 years. I have to say that in the last two years, the quality of service has gone down tremendously. In January of 2014, Dr. Jones misdiagnosed my dog with congenital kidney failure, which almost cost him his life. I had explained to him that the Animal ER in Denton had told me they thought it was leptospirosis, but Dr. Jones said that would be nearly impossible, as leptospirosis is not found in Denton County. Fortunately, the animal ER tested him for it and it came out positive, and we were able to treat it and save him. My second and last bad experience, as I will NOT be returning to Southridge, was a surgery that was done on my English Mastiff, by Dr. Shores. My dog had to be neutered as well as have a surgery to fix his cryptorchidism. Apparently, Southridge does not use antibiotics for many of their surgeries, and as a result, Duke came down with a horrible infection. I took him to the animal ER, as I was very worried, and they told me it was a result of vet negligence, and had he been given antibiotics the infection would not have occurred. So as a result, Duke had to have yet another surgery, which Southridge happily charged me for. I told them I thought it was very much a scam. I have been a customer for some time and never complained about their services, but when a vet makes a mistake, and your animal is harmed by their negligence, and then they charge the patient to fix their mistake - that seems very twisted and unethical. They are much more affordable than other vets, which is why I think many people chose to go there, but I will say - you are definitely getting what you pay for. I would never take any of my animals back to this facility.

Don't ever go to Southridge Animal Hospital in Denton. Staff lies about pricing consistently and the vet will go on loud speaker and call you names for asking them to honor what they quoted, all while the staff just smugly smiles. I was quite shocked a business would operate that way. We had been going to them for a year and the vet seemed nice, always had problems with the staff, but this was a shocker. Horrible business.

Wow, what a great clinic! Dr. Kyle Jones and his support staff go above and beyond to make sure that your animal is seen promptly and that your concerns are addressed and resolved. Dr. Jones is known for his skilled surgery and his immense knowledge of orthopedics. The doctors and staff at Southridge are always helpful and friendly and know each client by name. I highly recommend this veterinary practice. You won't be disappointed!!

This is a refreshingly honest and down to earth practice. Dr. Jones is an amazingly skilled surgeon. He is known for his orthopedic care and quick, honest diagnosis. His support staff is always friendly and ready to help. His prices are fare and I highly recommend Southridge Animal Hospital without reservation. It's a top notch, 5 star business. Keep up the good work Dr. Jones.